What are the responsibilities and job description for the Patient Services Coordinator position at SoTalent?
Practice Support Assistant
đź“Ť Somerville, MA, USA
🏢 Onsite | Full-Time
🏥 Industry: Healthcare / Medical Practice
A leading healthcare organisation is seeking a Practice Support Assistant to support patient services, scheduling, administration, and front-office operations within a busy multi-specialty medical environment.
This role is ideal for someone with strong customer service skills, healthcare administration experience, and the ability to thrive in a fast-paced patient-focused setting.
Key Responsibilities
- Manage patient scheduling, appointment coordination, and outreach
- Support check-in/check-out and waiting room operations
- Process referrals, forms, prior authorisations, and prescription renewals
- Track follow-ups and ensure accurate patient data management
- Support onboarding and training of support staff
- Collaborate with clinical and operational teams to improve workflow and patient experience
- Assist with reporting, quality initiatives, and departmental projects
- Handle escalated patient queries with professionalism and empathy
Requirements
- High School Diploma or GED
- 1 year experience in healthcare administration or customer service
- Strong communication and organisational skills
- Experience with Microsoft Office and scheduling/EMR systems
- Ability to multitask in a busy healthcare environment
Preferred
- Experience with Epic or similar EMR systems
- Medical office administration background
- Strong problem-solving and patient management skills
What’s Offered
- Competitive hourly pay
- Comprehensive benefits package
- Paid time off and holidays
- 401(k) and employee stock programs
- Career development and education support
- Stable full-time schedule (Monday–Friday)