What are the responsibilities and job description for the Account Manager position at SoTalent?
Job Title: Account Manager
Location: Southeast Florida, United States
Type: Full Time
Our Client is seeking an experienced Account Manager to support regional and local business operations by managing customer relationships and enhancing the overall customer experience.
This role partners closely with customer support, national sales, and local sales teams to deliver seamless service and effective last‑mile resolution. Approximately 50% of the role is focused on building and strengthening relationships with new and existing accounts.
This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.
Key Responsibilities
- Manage assigned customer accounts and oversee last‑mile activities to ensure accurate and timely delivery
- Collaborate cross‑functionally with customer support, sales, transportation, merchandising, and back‑office teams
- Communicate proactively with customers regarding credits, special orders, and issue resolution
- Support implementation of sales strategies and best practices at the local level
- Utilize CRM tools for account management, task tracking, and accurate customer data maintenance
- Build strong customer relationships through regular engagement and on‑site visits as required
- Navigate and lead challenging conversations with internal and external stakeholders
- Escalate issues appropriately to ensure timely outcomes
Qualifications
- High school diploma required; Bachelor’s degree preferred
- 3 years of experience in B2B account management or outside sales (foodservice or related industry)
- 5 years of foodservice account management or B2B sales experience preferred
- Experience with restaurants, multi‑unit operators, or purchasing organizations is a plus
- Valid driver’s license with an acceptable driving record
Skills
- Strong customer service and relationship management skills
- Ability to manage multiple priorities in a fast‑paced environment
- Excellent organizational, communication, and problem‑solving abilities
- Proficient in Microsoft Office and CRM platforms
- Willingness to continuously learn and adapt to new technologies
Travel
- Occasional local travel to customer locations may be required