Operations Coordinator

*** This position is contingent upon contract award ***

SOSi is seeking an Operations Coordinator to join our team in El Paso, Texas. In this role you will complete the tasks within the area of Operations Management (specifically the Order-to-Fulfill (O2F) process) for a large nationwide language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.

• Procures language interpreter services from qualified interpreters to fulfill the customer’s operational requirements as stated in work orders and task orders supporting the prime contract
• Completes all activities within the Order-to-Fulfill business process.
• Utilizes multiple program databases as part of the O2F process and update information pursuant to work order specifications.
• Monitors operational requirements throughout the day ensuring any work order cancellation, modification, and/or addition are captured and acted upon accordingly
• Ensures the procurement activity for the work order is completed in accordance with the company procurement manual and contractual requirements.
• Communicates with multiple internal (program, corporate) and external (customer, interpreters) stakeholders to identify requirements and allocate appropriate resources
• Plans, organizes, prioritizes, and coordinates multiple work activities to meet critical deadlines
• Uses initiative and judgment within established guidelines to ensure work orders are fulfilled at best value
• Performs other duties as assigned by the Supervisors and/or Operations Manager

• Bachelor’s degree desired, but not essential
• Minimum of two years of related administrative/coordination experience supporting a language services or other relatable program
• Must be able to effectively communicate through oral and written communication with customers, management and other coworkers
• Must be high-energy, flexible, work well with teams, and able to find creative solutions

• Additional language skills and court interpretation experience is a plus
• Strong computer skills preferred (Microsoft Office, Word, Outlook, PowerPoint, and Office Software a must)

• Normal office working conditions
• Requires periods of non-traditional hours including consecutive nights or weekends when necessary
• Approximate amount of travel time for the position is less than 5%

SOSi does not discriminate against job applicants or employees on any legally recognized basis including, but not limited to age, race, color, religion, national origin, genetic information, sex, sexual orientation, gender identity or expression, marital status, disability, veteran status, or any other characteristic protected by applicable U.S. federal, state, and local laws.