What are the responsibilities and job description for the Technical Account Manager position at Soni?
We are working with a growing organization to hire a Technical Account Manager who will support IT infrastructure environments for property management clients across the United States. This role blends Technical Account Management with Technical Project Management and is ideal for someone who enjoys owning client relationships while driving successful technical delivery.
Key Responsibilities
- Act as the primary technical point of contact for multiple client accounts, primarily within property management
- Build and maintain strong relationships with client technical and operational stakeholders
- Lead recurring client meetings to review projects, timelines, priorities, and open items
- Manage technical projects including onboardings, system changes, enhancements, and support initiatives
- Coordinate offboarding, divestment, and transition activities as client portfolios change
- Scope technical requirements, define deliverables, and support project planning and execution
- Contribute to budget estimates, timelines, and client-facing proposals and quotes
- Serve as a liaison between clients and internal technical, product, and operations teams
Qualifications & Experience
- Experience in a Technical Account Manager, Technical Project Manager, or similar hybrid role
- Strong technical aptitude with the ability to scope and communicate technical requirements clearly
- Proven ability to manage multiple accounts and concurrent projects
- Excellent written and verbal communication skills with confidence in client-facing interactions
- Comfortable working remotely while remaining responsive and accountable
Preferred Experience
- Exposure to property management, healthcare, or assisted living environments
- Experience supporting geographically distributed, multi-site organizations
- Background in project scoping, estimation, and quoting
Compensation: $100,000 to $120,000
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
Salary : $100,000 - $120,000