Customer Service Front Desk

The Customer Service Front Desk Representative is responsible for greeting visitors, handling inquiries, and providing exceptional customer service. This role ensures a welcoming environment while efficiently managing administrative and communication tasks.

Key Responsibilities

• Greet and assist customers, clients, or guests in a friendly and professional manner
• Answer phone calls, emails, and in-person inquiries
• Provide accurate information about services, products, or policies
• Handle customer complaints or concerns and escalate when necessary
• Maintain a clean, organized, and presentable front desk area
• Manage appointments, reservations, or check-ins/check-outs
• Process payments, invoices, or basic transactions (if applicable)
• Perform administrative tasks such as filing, data entry, and record keeping
• Coordinate with other departments to ensure customer needs are met
  
  
  

Qualifications

• High school diploma or equivalent (associate degree preferred)
• Previous customer service or front desk experience is a plus
• Strong communication and interpersonal skills
• Basic computer skills (e.g., Microsoft Office, scheduling systems)
• Ability to multitask and stay organized in a fast-paced environment
• Professional appearance and positive attitude
  
  
  

Compensation; $24-27/hr

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.

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