AV Tech

The AV Tech is responsible for providing technical support for meetings, presentations, and collaboration technologies while ensuring a high level of service for end users. This role actively participates in maintaining and improving the quality, reliability, and responsiveness of audio-visual and collaboration support across assigned office locations.

Reporting to the Manager of Collaboration Services, this individual will serve as a key resource for conference room technology, video conferencing, live events, and end-user collaboration support.

Key Responsibilities

Audio-Visual & Collaboration Support

• Set up, install, operate, test, and troubleshoot audio-visual equipment and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, and Cisco conferencing solutions.
• Configure and support equipment used for live events, town halls, webinars, presentations, and executive meetings, including laptops, projectors, screens, microphones, and related peripherals.
• Operate and support sound systems, conference room lighting, and presentation technologies.
• Perform sound checks, pre-event testing, video conference dry runs, and resolve technical issues before and during meetings.
• Provide on-site and standby support for video conferences, client meetings, and special events.
• Administer room scheduling software, generate usage reports, and ensure meeting requirements are accurately captured.
• Manage and track AV-related incidents and vendor support tickets through resolution.

Technology Support & Operations

• Respond to conference room and meeting technology support requests, troubleshooting issues using established support processes and tools.
• Maintain inventory of conference room technology, AV equipment, chargers, adapters, batteries, presentation devices, and related supplies.
• Ensure operational availability of collaboration technologies and related IT equipment, including laptops, desktops, printers, telephony systems, network infrastructure, and audio-visual systems.
• Perform preventative maintenance and routine testing of conference room and AV equipment.
• Serve as a second-level technical resource for complex technology issues and provide guidance to local IT support teams.
• Assist with the deployment, configuration, and maintenance of collaboration technologies and meeting room solutions.

Team Collaboration & Project Support

• Adhere to departmental policies, standards, operational procedures, and service-level expectations.
• Promote collaboration and teamwork across local, regional, and global IT teams.
• Participate in technology projects related to collaboration platforms, conference room upgrades, and infrastructure improvements.
• Assist with documentation, operational procedures, and knowledge-sharing initiatives.
• Perform additional duties and special projects as assigned.

Qualifications

Required Skills

• Strong customer service mindset with a commitment to delivering exceptional user support.
• Excellent verbal, written, interpersonal, and communication skills.
• Ability to interact effectively with executives, clients, and colleagues at all levels.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Ability to manage multiple priorities while remaining calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Ability to work overtime and support meetings outside standard business hours when required.

Required Experience

• Minimum of 2 years of technical support and/or audio-visual support experience.
• Experience supporting users in a professional services, corporate, or client-facing environment.
• Experience supporting Zoom, Zoom Rooms, Microsoft Teams, and related collaboration platforms.
• Experience with Cisco video conferencing technologies preferred.
• Experience supporting audio-visual technologies including Crestron, Q-SYS, Extron, or similar platforms.
• Strong knowledge of Microsoft Office and Microsoft 365 applications.
• Experience troubleshooting conference room technology, presentation systems, and video conferencing solutions.

Preferred Qualifications

• Experience supporting executive-level meetings and client-facing events.
• Experience working in a professional services environment.
• Familiarity with conference room scheduling and resource management platforms.
• Knowledge of IT service management processes and ticketing systems.