What are the responsibilities and job description for the Sales Floor TO position at Somerpointe Realty, LLC?
Description
ABOUT OUR COMPANY
Somerpointe Realty is a leading developer of vacation ownership with twelve resorts in its network including Tahiti Village, its flagship. Headquartered in Las Vegas, NV, the Somerpointe Resorts portfolio encompasses more than 100,000 owners and 2,000 guestrooms in some of the world’s most desirable locations including Las Vegas, Hawaii and Orlando.
Our History:
Somerpointe Resorts, a second-generation family business, offers owners and guests an impressive portfolio of premium properties in Las Vegas, Hawaii and Orlando, including its flagship resort, the Tahiti Village Resort. For more than 30 years, our family and associates have remained leaders in the vacation ownership industry, originally developing many of the resorts now in the Somerpointe Resorts portfolio and delivering vacation memories to more than 100,000 owner families around the world. Today, that tradition continues with the next generation of flexible-use products, premium service and enhanced owner benefits.
ROLE
The Sales floor TO plays a critical role in the closing phase of the timeshare sales process. The TO supports front-line sales agents by taking over qualified guests (“tours”) at the end of presentations to finalize and close sales transactions. This role requires expert knowledge of product offerings, financing options, company policies, and closing techniques to convert qualified prospects into owners
RESPONSIBILITIES
- Sales Closing and Conversion
- Assume control of guest interactions from the sales representative after initial presentation (“takeover” or “turnover” phase).
- Assess the guest’s needs, objections, and readiness to purchase; tailor closing strategy accordingly.
- Present final offers, incentives, and financing solutions to secure the sale.
- Negotiate pricing, terms, and contract details within company guidelines.
- Execute necessary documents to finalize the sale accurately and efficiently.
2. Sales Support and Coaching
- Partner with front-line sales agents to evaluate each tour’s progress and determine appropriate TO timing.
- Coach sales agents on presentation flow, objection handling, and transition techniques to improve tour-to-sale ratios.
- Provide feedback to management on sales team performance, guest patterns, and opportunity areas.
3. Compliance and Documentation
- Ensure all contracts, credit applications, and related documents are completed correctly and comply with legal and company standards.
- Maintain adherence to state and federal timeshare sales regulations, disclosure requirements, and ethical practices.
- Verify guest understanding of ownership details, fees, and financing before finalizing sale.
- Maintain communication with every agent ensuring they know what is expected of them daily, weekly, and monthly.
- Ensuring that all agents follow set sales process.
- Responsible for providing coaching and assistance to salesroom.
- Contribute to team effort and maintain inter-group workflow by fostering a spirit of cooperation.
Requirements
- Must have 2 years timeshare sales experience and preferred previous closing experience.
- Must have effective oral and written English communication skills.
- Must be able to maintain a calm friendly demeanor while interacting with team, guests, and management.
- Required to obtain or have a Nevada TSA or Real Estate License.
- Must possess a high school diploma or equivalent.
- Must be at least 18 years of age.
REVENUE/BUDGETARY/STAFF RESPONSIBILITY
- No budgetary responsibility.
Physical Requirements
Work Posture Requirements:
- Sitting: Constantly
- Standing: Frequently
- Walking: Frequently
- Driving: Occasionally
- Bending (from waist): Occasionally
- Crouching (squat): Rarely
- Kneeling: Rarely
- Crawling: N/A
- Climbing (stairs): Rarely
- Climbing (ladder): N/A
- Twisting: Occasionally
- Reaching: Rarely
- Wrist Motion: Constantly
Carrying Requirements:
- Items Carried: N/A
- Distance: Click here to enter text.
- Times Per Day: Choose an item.
- Maximum Weight: Choose an item.
Moving/Lifting Requirements:
- Items Moved/Lifted: Boxes
- Times Per Day: Occasionally
- Maximum Weight: 25 LBS
Moving/Lifting Levels/Heights:
- Floor: Occasionally
- Knee: N/A
- Waist: N/A
- Chest: N/A
- Overhead: N/A
Push/Pull Requirements:
- Item Name: Click here to enter text. Frequency: N/A
- Item Name: Click here to enter text. Frequency: N/A
- Item Name: Click here to enter text. Frequency: N/A
- Item Name: Click here to enter text. Frequency: N/A
Environmental Conditions:
- Inside/Outside: No
- Hot/Cold Temperatures: No
- Wet: No
- Noise: No
- Power Equipment: No
- Traffic Hazards: No
- Chemical Hazards: No
- Heights: No
- Dust: No
- Close Quarters: No
- Fumes/Odors: No