What are the responsibilities and job description for the Credit and Compliance Lead - Somerpointe Realty position at Somerpointe Realty, LLC?
Description
ROLE
The role of the Credit and Compliance Lead is to assist the Director in the daily operation of the department and to provide a consistent point of authority and contact in the absence of the Director and/or the Assistant Director for the staff as well as other departments seeking assistance
CORE COMPETENCIES FOR THIS ROLE
Credit & Compliance Oversight: Support the review of proposed sales and contract documentation to ensure adherence to company business rules, marketing qualifications, and confirming sales criteria.
Operational Leadership: Assist with the daily operation of the department and provide leadership, guidance, and decision-making support in the absence of the Director and/or Assistant Director.
Contract Accuracy & Quality Control: Ensure purchase agreements and related documentation are reviewed for accuracy, completeness, and conformity with company standards.
Cross-Department Collaboration: Partner with Sales, Sales Administration, and other departments to resolve issues, support transactions, and provide exceptional service to owners and prospective owners.
Customer & Team Support: Serve as a knowledgeable resource for staff and internal departments by providing timely assistance, communication, and problem resolution.
Professionalism & Accountability: Demonstrate strong attention to detail, sound judgment, effective communication, and a commitment to the company’s principles of being Curious & Engaging, Open & Can-Do, and Genuine & Caring.
RESPONSIBILITIES
- To review individual proposed sales for creditworthiness and adherence to company business rules and conform to sales criteria when Director and/or Assistant Director are unavailable.
- To be knowledgeable of current marketing qualifications and conform to sales criteria.
- To have Knowledge of the use parameters and current benefits available to purchasers through Somerpointe and RCI.
- To assist/advise Sales on resolution of obstacles preventing the consummation and/or acceptance of a sale when Director and/or Assistant Director are unable to do so.
- To review and prepare each set of purchase agreements for accuracy and conformity prior to assigning file to staff member.
- To Assist Sales Administration personnel with the preparation of contract documents through Cornerstone and ancillary documents produced through MS Word.
- To have Interactions with departments across the company to resolve customer service issues with both new and existing owners.
- Duties as assigned by department head
Requirements
- NV Real Estate or Time Share Agent’s license
- Substantial previous experience in timeshare sales or verification – experience with RCI Points
- NV Notary Public appointment or the ability to secure same
- Oral and written communication skills
- Customer service oriented
- Strong interpersonal skills
- Ability to effectively manage department/staff in Director’s absence
- Attention to detail
- Computer proficiency including Excel and Word