What are the responsibilities and job description for the Credit and Compliance Lead - Somerpointe Realty position at Terra West Management Services?
Job Type
Full-time
Description
ROLE
The role of the Credit and Compliance Lead is to assist the Director in the daily operation of the department and to provide a consistent point of authority and contact in the absence of the Director and/or the Assistant Director for the staff as well as other departments seeking assistance
CORE COMPETENCIES FOR THIS ROLE
Credit & Compliance Oversight: Support the review of proposed sales and contract documentation to ensure adherence to company business rules, marketing qualifications, and confirming sales criteria.
Operational Leadership: Assist with the daily operation of the department and provide leadership, guidance, and decision-making support in the absence of the Director and/or Assistant Director.
Contract Accuracy & Quality Control: Ensure purchase agreements and related documentation are reviewed for accuracy, completeness, and conformity with company standards.
Cross-Department Collaboration: Partner with Sales, Sales Administration, and other departments to resolve issues, support transactions, and provide exceptional service to owners and prospective owners.
Customer & Team Support: Serve as a knowledgeable resource for staff and internal departments by providing timely assistance, communication, and problem resolution.
Professionalism & Accountability: Demonstrate strong attention to detail, sound judgment, effective communication, and a commitment to the company’s principles of being Curious & Engaging, Open & Can-Do, and Genuine & Caring.
Responsibilities
Full-time
Description
ROLE
The role of the Credit and Compliance Lead is to assist the Director in the daily operation of the department and to provide a consistent point of authority and contact in the absence of the Director and/or the Assistant Director for the staff as well as other departments seeking assistance
CORE COMPETENCIES FOR THIS ROLE
Credit & Compliance Oversight: Support the review of proposed sales and contract documentation to ensure adherence to company business rules, marketing qualifications, and confirming sales criteria.
Operational Leadership: Assist with the daily operation of the department and provide leadership, guidance, and decision-making support in the absence of the Director and/or Assistant Director.
Contract Accuracy & Quality Control: Ensure purchase agreements and related documentation are reviewed for accuracy, completeness, and conformity with company standards.
Cross-Department Collaboration: Partner with Sales, Sales Administration, and other departments to resolve issues, support transactions, and provide exceptional service to owners and prospective owners.
Customer & Team Support: Serve as a knowledgeable resource for staff and internal departments by providing timely assistance, communication, and problem resolution.
Professionalism & Accountability: Demonstrate strong attention to detail, sound judgment, effective communication, and a commitment to the company’s principles of being Curious & Engaging, Open & Can-Do, and Genuine & Caring.
Responsibilities
- To review individual proposed sales for creditworthiness and adherence to company business rules and conform to sales criteria when Director and/or Assistant Director are unavailable.
- To be knowledgeable of current marketing qualifications and conform to sales criteria.
- To have Knowledge of the use parameters and current benefits available to purchasers through Somerpointe and RCI.
- To assist/advise Sales on resolution of obstacles preventing the consummation and/or acceptance of a sale when Director and/or Assistant Director are unable to do so.
- To review and prepare each set of purchase agreements for accuracy and conformity prior to assigning file to staff member.
- To Assist Sales Administration personnel with the preparation of contract documents through Cornerstone and ancillary documents produced through MS Word.
- To have Interactions with departments across the company to resolve customer service issues with both new and existing owners.
- Duties as assigned by department head
- NV Real Estate or Time Share Agent’s license
- Substantial previous experience in timeshare sales or verification – experience with RCI Points
- NV Notary Public appointment or the ability to secure same
- Oral and written communication skills
- Customer service oriented
- Strong interpersonal skills
- Ability to effectively manage department/staff in Director’s absence
- Attention to detail
- Computer proficiency including Excel and Word