Insurance Customer Service Representative

Join our dynamic team as an Insurance Customer Service Representative (CSR) Trainee and embark on an exciting journey into the insurance industry! This job offers a fantastic opportunity to develop essential client service skills, gain hands-on experience in insurance products, and build a strong foundation for your career. As a CSR Trainee, you will be the first point of contact for clients, providing professional support and guidance while learning the ins and outs of insurance policies, claims processing, and customer engagement. This role is perfect for motivated individuals eager to grow their communication, data entry, and sales skills in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat in multiple languages, including English and other bilingual options.
• Assist clients with policy information, claims submissions, and general account support while ensuring excellent customer service standards.
• Conduct outbound calls to follow up on policy renewals, customer feedback, or survey requests to enhance client satisfaction.
• Enter and update client data accurately in the company’s database using Microsoft Office tools and other computer systems.
• Maintain detailed records of customer interactions, transactions, and inquiries to ensure data integrity and compliance.
• Demonstrate effective phone etiquette and communication skills to handle diverse client needs with patience and professionalism.
• Support team members with administrative tasks such as cash handling, typing reports, or documentation as needed.

Experience

• Previous experience in customer support roles is required ; training will be provided.
• Strong communication skills in English; multilingual abilities are highly advantageous for engaging diverse clients.
• Familiarity with Microsoft Office applications (Word, Excel) and basic computer skills for data entry and documentation tasks.
• Experience with outbound calling or tele-sales activities is a plus; enthusiasm for engaging with clients over the phone is essential.
• Demonstrated analysis skills to assess customer needs and provide appropriate solutions or guidance.
• Ability to handle cash transactions accurately when required; attention to detail is crucial.
• Prior experience in customer service roles in retail operations or client interactions in insurance or banking will help you succeed in this trainee position. This position you at the forefront of the insurance industry while providing valuable skills that can propel your career forward. We’re dedicated to supporting your growth through comprehensive training programs and ongoing mentorship—join us today to start making a difference! No Health Benefits with this position .

Pay: $18.00 - $22.00 per hour

Benefits:

• On-the-job training
• Paid time off

Work Location: In person

Salary : $18 - $22