What are the responsibilities and job description for the Olga's Kitchen To Go Specialist/Cashier position at SOK Venture, LLC - (Olga's)?
Immediately greet Guests in person and by phone, accurately take orders and deliver food with attention to accuracy and timeliness.
Supervisory Responsibility:
None.
Essential Job Functions
• Knowledge of the TSFR Roadmap
• Make positive first impression to set the stage for an extraordinary dining experience.
• Immediately greets guests & seats guests as needed.
• Have a robust depth of menu knowledge and possess the ability to confidently answer any question the guest may have.
• Execute appropriate scripting for LTOs, knowledge of promos, coupons & the Olga’s Rewards Program.
• Ask the right questions, upsell and always enter the details of the order into the POS. For accuracy, repeat the order back.
• Prepare and deliver OTG orders in a timely manner.
• When needed, spot-sweep work areas. Maintain the OTG areas.
• Complete all assigned side work in a timely manner.
• Keep all items fully stocked.
• Possess the ability to conduct polite conversation and provide 100% Guest Satisfaction.
• Utilizes a TEAM work approach. Produce Pantry items utilizing build charts & portion devices, stock condiments & other items as needed.
• Maintain an attitude of “attention to detail” at all times.
• Continuously monitor the OTG Curbside parking area and video display for arriving guests.
• Promptly identify guests as they arrive; promptly and sincerely greet them at their car; deliver their order and complete transactions.
• Properly execute Grab n Go orders & maintain a professional relationship with delivery service providers.
• Adhere to all OTG standards including, but not limited to: staging, & organization, bagging, highlighting, labeling & provision of all needed utensils and condiments.
• Answer phone in a courteous, confident and professional manner, with appropriate scripting.
• Adheres to all cash handling policies.
• Assists with catering orders, as needed.
• Maintain a smile, and maintain a cordial attitude & an impeccably clean uniform & professional appearance.
• Utilize teamwork at every opportunity.
• Observe the rules of “10/4” and “guest right-of-way.”
• Maintain composure under pressure, approach situations with a positive attitude.
• Utilizes BLAST when addressing a guest issues & immediately involves the management TEAM.
• Complete all duties as assigned.
• Assures that we Delight Our Guests
Education / Experience
No requirement.
Physical and Mental Requirements
Language Skills:
Ability to read and interpret documents such as contracts, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of Guests or employees of the organization.
Mathematical Skills:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.
While performing the duties of this position, the employee is frequently required to sit, talk, hear, walk, use hands and fingers to feel, handle or operate objects and reach with hands and arms.
The employee may occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this position include close vision and the ability to adjust focus.
Psychological Demands:
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.
While performing the duties of this position, the employee is frequently required to work in a TEAM environment, handle a fast-paced environment and be flexible and willing to accept change. Must also have the ability to communicate with others, both verbally and in writing.
Work Environment:
The work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.
On occasion, to perform the work it may be necessary to travel in an automobile to other locations in the field either alone or accompanied by a co-worker.
