Olga's Host

Responsible for greeting & seating guests, providing a welcoming environment and assisting with To Go orders, servers and maintaining the cleanliness of the dining room and restrooms.

Supervisory Responsibility:

None

Essential Job Functions

• Knowledge of the TSFR Roadmap.

• Immediately greet guests within their second step into the restaurant with a friendly welcome.

• When possible, open the door for guests as they arrive & depart.

• Set the stage for an extraordinary dining experience by making a positive first impression.

• Maintain organization of the entrance, ensure doorways are clear.

• Accommodate guests’ needs. Obtain guest information, party size and utilize the wait-list when appropriate.

• Interact with guests as they are escorted to their table and seated in a timely and accurate manner.

• Provide appropriate scripting for all LTOs

• Have a working knowledge of promos, coupons & the Olga’s rewards program.

• Keep an even rotation of all server sections; constantly monitor the level of guest service that is being provided.

• Possess a depth of knowledge about the restaurant and menu to play the role of ambassador to the Olga’s brand.

• Maintain the safety and cleanliness level of the entrance area, both inside and outside the restaurant.

• Maintain a smile, and maintain a cordial attitude & an impeccably clean uniform & professional appearance.

• Utilize TEAMwork at every opportunity.

• Observe the rules of “10/4” and “guest right-of-way.”

• Complete all duties as assigned.

• Utilizes BLAST when addressing a guest issues & immediately involves the management TEAM.

• Maintain composure under pressure, approach situations with a positive attitude.

• Assures that we Delight Our Guests.

Education / Experience

• No requirement

Physical and Mental Requirements

Language Skills:

Ability to read and interpret documents such as contracts, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of Guests or employees of the organization.

Mathematical Skills:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.

While performing the duties of this position, the employee is frequently required to sit, talk, hear, walk, use hands and fingers to feel, handle or operate objects and reach with hands and arms.

The employee may occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this position include close vision and the ability to adjust focus.

Psychological Demands:

The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.

While performing the duties of this position, the employee is frequently required to work in a TEAM environment, handle a fast-paced environment and be flexible and willing to accept change. Must also have the ability to communicate with others, both verbally and in writing.

Work Environment:

The work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.

On occasion, to perform the work it may be necessary to travel in an automobile to other locations in the field either alone or accompanied by a co-worker.

TEAM Schostak Family Restaurants reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of its business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.