What are the responsibilities and job description for the Desktop Support Specialist position at Soho Square Solutions?
Key Responsibilities:
- Provide L1/L2 support for end-user devices, including desktops, laptops, and peripherals.
- Troubleshoot hardware and software issues, ensuring minimal downtime.
- Manage user accounts and permissions via Active Directory.
- Assist with onboarding/offboarding processes, including device setup and decommissioning.
- Maintain documentation for support procedures and knowledge base articles.
Qualifications:
- Experience in desktop support within a corporate environment.
- Familiarity with ITIL practices and ticketing systems like ServiceNow.
- Strong communication skills and a customer-focused approach.
- Ability to work independently and as part of a team.