What are the responsibilities and job description for the Technical Support position at Software Technology Inc?
They need a candidate with the following experience:
- Implement new releases of service components into the operational environment following well-defined controlled processes of change, configuration and release management
- Maintain accurate information on all IT assets and configurations within the service
- Coordinate deployment and implementation projects of wide area networks for state agencies and institutions that require connectivity to the North Carolina Information Network
- Develop provisioning, configuration and deployment plans and coordinate with agencies before and during the implementation of the plans
- Ensure equipment availability and correct configuration, and general oversight of the entire project
- Consult with service delivery staff to fulfill service requests that include provisioning of data locations
- Demonstrated knowledge and experience in configuration of VLANs
- Experience with all Cisco routers and switches,
- Knowledge and/or experience with WLAN