What are the responsibilities and job description for the Desktop Support Technician - Columbia, SC position at Software Technology Inc?
Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.
Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.
Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.
Performs other related duties as required.
Required Skills
4 years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.
4 years of experience in computer deployments, operation, and repair
4 years of experience in hardware and software installation
4 years of experience with Microsoft Endpoint Configuration Manager
Preferred Skills
Experience working with a help desk ticketing system
Experience with NTS Network
Experience with Active Directory or InTune
Required Education/Certifications
High School diploma.
Associate or a bachelor's degree in a related field. May be substituted for required work experience.
Salary.com Estimation for Desktop Support Technician - Columbia, SC in Columbia, SC
$55,130 to $69,566
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