What are the responsibilities and job description for the Compliance Officer position at Software Technology Inc?
WORK ENVIRONMENT: Professional office, business casual
CANDIDATE RESPONSIBILITIES:
** Contact constituents/complainants to discuss the details of the complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send a written correspondence to the complainant once approved by the supervisor.
** Close the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS:
** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Ability to speak and understand English
Required
0
High school diploma
Required
0
Excellent written and oral communication with the public
Required
0
Ability to read and interrupt Florida State Statues
Required
1
Years
Experience working with the public in a professional work environment
Required
3
Years
Experience working with the public and analyzing complaints
Required
1
Years
Experience using Versa
Highly desired
0
Experience using OnBase system
Highly desired
0
CANDIDATE RESPONSIBILITIES:
** Contact constituents/complainants to discuss the details of the complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send a written correspondence to the complainant once approved by the supervisor.
** Close the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS:
** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Ability to speak and understand English
Required
0
High school diploma
Required
0
Excellent written and oral communication with the public
Required
0
Ability to read and interrupt Florida State Statues
Required
1
Years
Experience working with the public in a professional work environment
Required
3
Years
Experience working with the public and analyzing complaints
Required
1
Years
Experience using Versa
Highly desired
0
Experience using OnBase system
Highly desired
0