What are the responsibilities and job description for the Associate Sales Operations Analyst position at Software Guidance & Assistance, Inc. (SGA, Inc.)?
Software Guidance & Assistance, Inc., (SGA), is searching for an Associate Sales Operations Analyst for a 3-month contract assignment with one of our premier SaaS clients in Lehi, UT. This is a hybrid role with 2-3 days per week in office.
Responsibilities:
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
Responsibilities:
- Use strong business judgment to conduct analysis on renewal performance, partner with Sales leaders to build segment- and book-specific action plans, and drive accountability for execution against retention and GNARR targets.
- Own the cadence and run the business for the Renewals organization — forecast calls, pipeline reviews, QBRs, and deal inspection — focusing on flawless execution and continuous improvement.
- Partner with Renewal leaders on territory design, quota setting, capacity planning, and book-of-business assignments across segments and clouds.
- Collaborate with cross-functional partners across Sales, CSM, Deal Desk, Finance, and Systems to drive renewal performance and achieve world-class results.
- Identify, manage, and resolve operational challenges in the renewal motion efficiently — from data integrity and stage definitions to comp policy edge cases — ensuring a smooth experience for Sales and customers.
- Successfully implement AI efficiency and infrastructure to streamline renewal forecasting, deal inspection, and pipeline analytics.
- Deep fluency in renewal metrics (Renewal rate, ARR, GNARR, churn, expansion attribution) and the operational levers behind them.
- Hands-on experience with D365 or Salesforce, Power BI, Clari, and Excel at an proficient level. Comfort with Anaplan or similar planning tools is a plus.
- Proven strength in leading cross-functional problem solving and program management, and in navigating ambiguity across Sales, CSM, Finance, and Systems partners.
- Strong analytical skills with the capability to leverage data to influence decisions and tell a clear story to senior leadership.
- Excellent communication and collaboration skills to work effectively with diverse teams across geographies and clouds.
- Hands-on experience with AI tools and agents (e.g., Copilot, Claude, custom GPTs) and a builder's mindset for identifying where AI can replace manual effort, accelerate insight, or scale team output.
- Bachelor's degree in Business, finance, marketing, math or related field.
- Advanced degree preferred, but not required
- 3-5 years of experience required
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.