What are the responsibilities and job description for the Travel Office Supervisor position at Sofidel?
Sofidel America is part of the Sofidel Group, a global leader in the production of tissue paper for hygienic and domestic use. The company is dedicated to innovation, sustainability, and operational excellence, producing trusted household brands and supplying private label products for major retailers. Headquartered in Horsham, PA, Sofidel America operates multiple manufacturing facilities across the United States.
The Travel Office Supervisor oversees all aspects of travel coordination and traveler support for Sofidel America. This position manages travel requests for employees nationwide, ensuring policy compliance, cost efficiency, and a seamless travel experience. The role requires strong organizational and vendor management skills, effective cross-department collaboration, and the ability to provide consistent, high-quality support in a fast-paced environment.
Key responsibilities include but are not limited to:
The Travel Office Supervisor oversees all aspects of travel coordination and traveler support for Sofidel America. This position manages travel requests for employees nationwide, ensuring policy compliance, cost efficiency, and a seamless travel experience. The role requires strong organizational and vendor management skills, effective cross-department collaboration, and the ability to provide consistent, high-quality support in a fast-paced environment.
Key responsibilities include but are not limited to:
- Manage all domestic travel bookings and occasional international travel coordination
- Serve as the primary point of contact for travelers and approvers, ensuring timely, accurate, and cost-effective itineraries
- Oversee company travel policy, approvals, and exceptions; recommend improvements based on travel data and employee feedback
- Monitor travel alerts and coordinate any necessary rebooking or assistance to ensure employee safety and minimize disruptions
- Negotiate or assist in negotiations with airlines, hotels, and car rental partners to secure favorable rates and service levels
- Maintain records, traveler profiles, and billing information accurate and up to date; verify and reconcile expenses
- Prepare regular reports on travel costs, savings, and policy compliance; share key insights with management
- Provide employees with pre-trip guidance and documentation support, including travel requirements
- Supervise reception and travel office staff in daily operations, establish priorities, ensure service quality, and provide support to coordinators as needed.
- Oversee reception operations, including visitor management, call handling, mail distribution, and meeting room coordination.
- Serve as the primary point of contact for escalated issues at the front office or administrative level.
- Manage schedules and coverage to ensure consistent front-desk service
Requirements:
- Bachelor’s degree in business administration, hospitality, or a related field preferred
- Minimum of 3 years of experience in corporate travel operations with hands-on booking for air, hotel, and car rental
- Strong understanding of travel policy administration, compliance, and duty-of-care standards
- Proficiency with travel and expense management systems; knowledge of GDS or agency platforms preferred
- Excellent negotiation, vendor management, and problem-solving skills
- Strong interpersonal and communication skills with a customer service focus
- Prior experience leading or supervising a small team preferred
Why join Sofidel America
At Sofidel America, you will join a growing organization that values people, sustainability, and innovation. Your work will directly support our teams nationwide in a collaborative and forward-thinking environment.
- Competitive compensation and annual company performance incentives
- Comprehensive health, dental, and vision coverage
- Company-paid life insurance
- 401(k) with company match
- Paid vacation and holidays
- Professional development and career growth opportunities
Equal Opportunity:
Sofidel America is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics.