FSC Resource Navigator

SVDP seeks a part-time Resource Navigator to assists individuals experiencing homelessness to access housing resources and mainstream benefits that they are eligible for; like job training, health insurance, Social Security Disability, food stamps, etc. 

Essential Duties and Responsibilities:

•  Assist clients to facilitate access to benefits and services such as primary medical care, social services, housing, entitlements, and benefits; assist clients with any necessary paperwork, compiling eligibility documentation required by other service providers, and other tasks required to connect clients to needed services
• Assist clients to identify possible housing units, address barriers to housing, recruit new landlords, and negotiate with landlords regarding vouchers
• Support referrals with completing any necessary paperwork such as applications, compiling eligibility documentation required by housing providers, and other tasks required to connect clients to needed services
• Engage in outreach efforts with clients – including phone calls, emails, outreach letters, and home visits – when clients miss an appointment. Build rapport with current clients at the overnight shelter to build a caseload
• Transport and support Clients with specific needs, mental health limitations, or other barriers to appointments or offices as needed to complete their applications for benefits and services
• Educate and monitor Clients on issues related to applying for benefits and service
• Connect with community resources to arrange job fairs, employment services, and job placement projects
• Work collaboratively with case managers to receive referrals for advocacy services, and follow up with case managers about progress on goals
• Maintain an up-to-date record of services as dictated by documentation standards
• Serve as a programmatic representative with outside agencies; conduct necessary outreach efforts
• Coordinate the provision of HIV and mental health treatment services with case managers and/or counselors of clients
• Attend all-staff meetings, supervision and mandatory trainings
• Participate actively in team efforts, as assigned
• Special Projects as assigned
• Other duties as assigned

Specific Knowledge, Skills, Abilities:

• Authentic interpersonal capacity for empathic understanding and nonjudgmental attitude when engaging with clients with mental problems
• Strong knowledge of local resources and application processes for benefits required to connect clients to needed services
• Experience applying for mainstream benefits successfully
• Experience working for diverse communities, including LGBT, substance users, and communities of color

Reporting to this position: None