Supervisor - Hawks Peak

Description

Pay Rate: $58,656 - $64,521.60/yr (depending on experience)

Shift:  Split Shift 

Type: Full Time/Exempt

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $58,656/year - $64,521.60/year, depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $84,468.80 annually max over time.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

The Supervisor of Hawks Peak plays a key leadership role in delivering an exceptional guest experience in a vibrant, fast-paced, and entertainment-driven venue. This position supports the Manager and Food & Beverage leadership by ensuring smooth daily operations, reinforcing high service standards, and guiding a motivated team. The Supervisor actively fosters a welcoming environment where guests enjoy top-tier service, great food and drinks, and a dynamic social atmosphere.

SUPERVISORY SCOPE

• Bartender
• Bar Back
• Server
• Server Assistant
• Cashier/Host

ESSENTIAL DUTIES / RESPONSIBILITIES

• Leadership & Team Development: Provide direct supervision and guidance to team members, ensuring accountability, professionalism, and service excellence. Conduct daily pre-shift meetings, deliver ongoing coaching, and support a positive, collaborative team culture.
• Guest Experience & Service Delivery: Lead by example in creating a welcoming environment with prompt, friendly, and attentive service. Regularly engage with guests, resolve concerns professionally, and support the execution of promotions and sports programming.
• Operational Oversight & Cleanliness: Ensure the bar and dining areas are clean, organized, and prepared for service at all times. Monitor shift readiness, oversee service flow, and coordinate with kitchen and bar teams to ensure timely and accurate delivery. Oversee scheduling to ensure proper shift coverage to support business volume, team member breaks and uninterrupted guest service.
• Cash Handling & Compliance: Oversee POS transactions, cash handling, and discount procedures with accuracy and integrity. Enforce alcohol service policies and complete shift reports, incident logs, and compliance documentation as required.
• Cross-Functional Support: Assist with food running, guest seating, bar support, and team coverage during peak periods. Communicate effectively with other departments to ensure smooth service and address guest needs.

Requirements

Education and Experience:

• Two (2) years of supervisory experience in a high-volume restaurant or bar, ideally in a sports bar or entertainment venue.
• Proven ability to lead in fast-paced environments while maintaining exceptional guest service standards.
• Experience with POS systems and basic reporting.

Skills and Abilities:

• Leadership Excellence: Strong ability to lead and motivate teams with professionalism, confidence, and a focus on high performance.
• Effective Communication: Clear, respectful, and proactive in both verbal and written communication with team members and guests.
• Guest Service Focus: Committed to delivering memorable guest experiences through attention to detail and responsiveness.
• Multi-Tasking & Adaptability: Skilled in managing multiple priorities in a fast-paced environment while maintaining composure and efficiency.
• Food & Beverage Knowledge: Understanding of restaurant and bar operations, including responsible alcohol service and service timing.

PREFERRED

Education and Experience:

• Experience working in an integrated Casino Hotel and/or a Forbes or AAA rated property.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.

Salary : $58,656 - $64,522