What are the responsibilities and job description for the Logistics Coordinator position at SNF Holding Company?
Overview
SNF is a specialty chemical group whose products, water-soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft chemistry, SNF has long been present on all continents, employing 9,000 people, including more than 2,700 in the USA. Innovation and movement toward a cleaner, less carbon-intensive world accelerates SNF’s growth.
The Logistics Coordinator is responsible for the planning and execution of SNF’s logistics orders to dispatch and manage liquid and dry bulk shipments; Coordinate and oversee the scheduling logistics inbound and outbound plant deliveries, pickups, and customer orders; Provide exceptional customer service delivering the right plant, at the right time, to the right place while working with All SNF business units-- Polydyne/Municipal, Industrial Water Treatment, Mining, Oil and Gas.
Responsibilities
EDUCATION:
KNOWLEDGE, SKILLS, ABILITIES:
SNF is a specialty chemical group whose products, water-soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft chemistry, SNF has long been present on all continents, employing 9,000 people, including more than 2,700 in the USA. Innovation and movement toward a cleaner, less carbon-intensive world accelerates SNF’s growth.
The Logistics Coordinator is responsible for the planning and execution of SNF’s logistics orders to dispatch and manage liquid and dry bulk shipments; Coordinate and oversee the scheduling logistics inbound and outbound plant deliveries, pickups, and customer orders; Provide exceptional customer service delivering the right plant, at the right time, to the right place while working with All SNF business units-- Polydyne/Municipal, Industrial Water Treatment, Mining, Oil and Gas.
Responsibilities
- Create shipment tenders and documents using SNF’s ERP system and monitor shipments to various locations across North America.
- Work closely with Customer Service, Purchasing, Product Management and Demand and Inventory Planning to ensure the order is shipped with correct delivery requirements and brought into the plant in a manner that meets the expectations of the receiving team.
- Choose the best carrier based on rates and service levels, then dispatch customer orders for shipment.
- Work with plant production, planning, and shipping departments to confirm freight is ready for shipment and loaded in a timely manner.
- Work with Scale House to ensure trailers have the latest information to ensure they are within their GVWR and involved in the management of trailer yards; daily yard checks for trailers to ensure trailer is on-site.
- Communicate with the planning and customer service team regarding issues with the carrier to avoid mishandled shipments and set standards for future shipments.
- Assist in correcting in-transit issues by providing disposition, requesting re-consignment, creating new shipping documents, etc.
- Expedite critically needed shipments.
- Track shipments and ensure on time delivery is met.
- Assist in carrier rate management through updating new rate schedules and requesting quotes for new shipping locations.
- Develop and foster relationships with vendors and co-workers.
- Provide backup to other Logistics coordinators as required.
- Address customer delivery inquiries, concerns, and complaints in a timely and professional manner.
- Monitor customer feedback and satisfaction levels to identify areas for improvement and implement corrective actions.
EDUCATION:
- High school diploma or equivalent - A High School diploma is required.
- College Degree is strongly preferred, preferably in Logistics or other Business disciplines.
- 3 to 5 years of carrier management or dispatching experience is preferred.
KNOWLEDGE, SKILLS, ABILITIES:
- Knowledge and experience in multi-modal logistics – bulk truck, bulk rail, van, flatbed, LTL, and intermodal transportation preferred.
- General Computer Proficiency required with experience in ERP and MS Office software applications including MS Word and MS Excel.
- TMS proficiency is strongly preferred.
- Work well under pressure in a team environment or individually.
- Customer Focused; Problem Solving; Detail Oriented; Sense of Urgency; Conflict Management.
- Communicate effectively both verbally and in writing.
- Ability to effectively manage multiple priorities in a fast-paced environment.
- Must be able to quickly adapt to unpredictable changes in processes that allow SNF to remain innovative and competitive.
- Competitive Salary
- Medical Benefits
- Dental Benefits
- Vision Benefits
- Flexible Spending Accounts
- 401(k) Savings Plan
- Vacation Days
- Incidental/Sick Days
- Paid Holidays
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Tuition Reimbursement
- Employee Development & Training