What are the responsibilities and job description for the IN-IDOH Helpdesk Analyst position at SnapCode Inc?
Short Description
Immunization Helpdesk Analyst
Complete Description
The
Immunization Helpdesk Analyst provides technical and customer support for
immunization information systems (IIS), focusing on data integrity issues such
as de-duplication and bad merges. This role ensures accurate immunization
records and supports healthcare providers, public health staff, and end-users
in resolving data discrepancies and system-related issues.
Essential
Duties/Responsibilities:
Respond to
inquiries from healthcare providers, public health agencies, and internal users
regarding immunization records and system functionality.
Investigate and
resolve duplicate patient records and bad merges in the
immunization registry.
Use data tools
and matching algorithms to identify and correct data integrity issues.
Escalate complex
data issues to technical teams or data stewards as needed.
Document all
support interactions in the ticketing system and maintain accurate logs.
Provide guidance
to users on best practices for data entry and record management.
Collaborate with
IT and data quality teams to improve deduplication processes and system
performance.
Collaborate with internal
and external teams and assist on improving Data Quality metrics.
Assist in testing
system updates and enhancements.
Generate reports
on data quality trends and help develop training materials.
Skills
SkillRequired / DesiredAmountof ExperienceExpertise RatingMoveAssociates or Bachelors degree in Health Informatics, Information Technology, Public Health, or a related fieldRequiredExperience in a helpdesk, data quality, or healthcare IT support roleRequired4.5YearsExperience with deduplication tools, data matching, or record linkage techniquesRequired4.5YearsFamiliarity with immunization information systemsRequiredStrong analytical and problem-solving skillsRequiredExcellent communication and customer service abilitiesRequiredProficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office SuiteDesiredKnowledge of HL7 messaging and public health data standardsDesiredExperience working with state or local public health departmentsDesiredUnderstanding of HIPAA and data privacy regulationsDesired
Questions
Question 1
Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question 2
Please provide the candidates email address.
Question 3
Candidate must be local to Indianapolis. Please provide current home address.
Question 4
The candidate pay rate for this position is *** The Provider Markup for this position is 28%. Do you agree to these requirements?
Question 5
Selected resource will be required to work onsite 3 days per week and 2 days remote. Please confirm the resource understands this requirement.
Question 6
Initial interview with be via Teams. Final interview will be in person. Please confirm the resource understands the interview process.
Agency Interview Type
In person only
Work Arrangement
Hybrid
Immunization Helpdesk Analyst
Complete Description
The
Immunization Helpdesk Analyst provides technical and customer support for
immunization information systems (IIS), focusing on data integrity issues such
as de-duplication and bad merges. This role ensures accurate immunization
records and supports healthcare providers, public health staff, and end-users
in resolving data discrepancies and system-related issues.
Essential
Duties/Responsibilities:
Respond to
inquiries from healthcare providers, public health agencies, and internal users
regarding immunization records and system functionality.
Investigate and
resolve duplicate patient records and bad merges in the
immunization registry.
Use data tools
and matching algorithms to identify and correct data integrity issues.
Escalate complex
data issues to technical teams or data stewards as needed.
Document all
support interactions in the ticketing system and maintain accurate logs.
Provide guidance
to users on best practices for data entry and record management.
Collaborate with
IT and data quality teams to improve deduplication processes and system
performance.
Collaborate with internal
and external teams and assist on improving Data Quality metrics.
Assist in testing
system updates and enhancements.
Generate reports
on data quality trends and help develop training materials.
Skills
SkillRequired / DesiredAmountof ExperienceExpertise RatingMoveAssociates or Bachelors degree in Health Informatics, Information Technology, Public Health, or a related fieldRequiredExperience in a helpdesk, data quality, or healthcare IT support roleRequired4.5YearsExperience with deduplication tools, data matching, or record linkage techniquesRequired4.5YearsFamiliarity with immunization information systemsRequiredStrong analytical and problem-solving skillsRequiredExcellent communication and customer service abilitiesRequiredProficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office SuiteDesiredKnowledge of HL7 messaging and public health data standardsDesiredExperience working with state or local public health departmentsDesiredUnderstanding of HIPAA and data privacy regulationsDesired
Questions
Question 1
Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question 2
Please provide the candidates email address.
Question 3
Candidate must be local to Indianapolis. Please provide current home address.
Question 4
The candidate pay rate for this position is *** The Provider Markup for this position is 28%. Do you agree to these requirements?
Question 5
Selected resource will be required to work onsite 3 days per week and 2 days remote. Please confirm the resource understands this requirement.
Question 6
Initial interview with be via Teams. Final interview will be in person. Please confirm the resource understands the interview process.
Agency Interview Type
In person only
Work Arrangement
Hybrid