Senior Support Analyst / Tester

Location: Remote / Telework Eligible (CONUS); occasional support in Washington, DC
Position Type: Full-Time, Key Personnel
Program: Defender Services Management Information System (DSMIS)

• Pay Rate Low: $59.14/hr
• Pay Rate High: $61.40/hr

SMX Services & Consulting, Inc. is seeking a Senior Support Analyst / Tester to provide senior-level functional support, testing, requirements coordination, and user-focused analysis for DSMIS. This role supports quality assurance, issue validation, user support coordination, and alignment between business needs and technical delivery. The ideal candidate will bring a strong blend of testing discipline, analytical thinking, and customer support.

• Analyze functional requirements, user needs, and support tickets to define testing and support actions.
• Create and execute test cases, validation steps, and acceptance support activities.
• Support backlog refinement, user story clarification, and functional traceability.
• Coordinate with developers and leadership to validate fixes, enhancements, and releases.
• Support user issue analysis, root-cause identification, and resolution verification.
• Assist with production support reporting, documentation, and operational metrics.
• Help ensure that releases meet functional expectations before deployment.
• Contribute to quality, usability, and service responsiveness across the DSMIS environment.

• Bachelor's degree in Information Systems, Computer Science, Business Analysis, or related field; or equivalent combination of education and experience.
• Demonstrated experience in software testing, functional analysis, support analysis, or user acceptance support.
• Experience writing or executing test cases and validating system functionality.
• Experience working with application support teams and technical staff in structured environments.
• Strong analytical, organizational, and communication skills.
• Ability to manage priorities across testing, issue support, and functional coordination.

• Functional analysis
• Software testing and validation
• User support and issue triage
• Requirements interpretation
• Defect documentation and retesting
• Release-readiness support

Preferred certifications may include:

• ISTQB
• CSTE
• PMI-PBA
• ICAgile or other Agile BA/testing certification

• Strong functional testing experience
• Ability to work across support, testing, and requirements activities
• Strong documentation and communication discipline
• Ability to validate fixes and support production issue resolution
• Comfort operating in a mission-sensitive, customer-facing support environment

• Experience with enterprise business applications and reporting workflows
• Experience supporting regulated or government environments
• Familiarity with Agile delivery teams and sprint-based release cycles
• Experience supporting user acceptance testing and operational readiness