What are the responsibilities and job description for the Network/Microsoft 365 Administrator position at SMS Holdings?
Overview
We are seeking a Network & Microsoft 365 Administrator to support and enhance our organization's network infrastructure and Microsoft 365 environment. This role blends traditional network administration with modern cloud-service management, requiring strong technical troubleshooting abilities, attention to detail, and a security-first mindset.
The ideal candidate will have experience managing user accounts, licenses, applications, and security across Microsoft 365, while also maintaining the servers, network devices, and infrastructure that support these services.
Essential Duties and Responsibilities include the following. Other may be assigned.
Microsoft 365 Administration
- Lead administration of Microsoft 365 services (Intune, Defender, Exchange Online, SharePoint, Teams, OneDrive) to ensure optimal performance and security.
- Manage user accounts, groups, permissions, and license assignments.
- Configure and maintain security features such as MFA, conditional access, data protection, and compliance policies.
- Monitor system performance and proactively resolve issues across the M365 ecosystem.
- Provide Tier 2/Tier 3 support to resolve escalated Microsoft 365--related incidents.
Network & Infrastructure Administration
- Maintain and support on-premises and cloud-connected network infrastructure including switches, routers, firewalls, servers, and wireless equipment.
- Monitor network performance, uptime, and security; address connectivity issues.
- Perform routine system maintenance, updates, firmware upgrades, and backups.
- Ensure the network infrastructure supports a reliable and secure Microsoft 365 environment.
Security & Compliance
- Implement, enforce, and monitor security policies across both on-prem and Microsoft Entra environment.
- Continuously monitor and improve security posture to mitigate risks
- Ensure compliance with internal security standards and regulatory requirements.
Technical Support & Documentation
- Provide advanced troubleshooting support to end users and technical staff.
- Create and maintain technical documentation related to configurations, policies, and procedures.
*This job description is not a contract for any specific period of time and may be adjusted at any time at the employer's discretion based on changing or newly determined needs for the position.
Qualifications:
Preferred Qualifications
- Network and Security related certifications
- Experience with Intune/Endpoint Manager for device and application management.
- PowerShell scripting and automation skills including AI.
- Experience with virtualization platforms (Hyper-V or VMware).
- Strong knowledge of Microsoft 365 administration, Entra, and hybrid identity management.
- Ability to diagnose and resolve both cloud-based and on-premises technical issues.
Certificates and Licenses:
- Relevant Microsoft certifications such as MS-102, AZ-900, MS-900, AB-900
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- 2--5 years of experience as a Network Administrator, Systems Administrator, or Microsoft 365 Administrator.
Associate's degree in Computer Science or a related field (or equivalent work experience).
Language Ability:
Ability to read, analyze, and interpret common technical journals, business reports, and documents. Ability to respond to common inquiries or requests from customers, regulatory agencies, or members of the business community. Ability to write email and other written communications that conform to prescribed style and format.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in the office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. While performing the duties of this job, the employee must occasionally lift and/or move up to 25 pounds.