Product Support Sales Representative

SMS Equipment is seeking a driven and relationship-focused Product Support Representative to support and grow our customer base in the Alaska region. In this role, you will promote OEM and aftermarket products, parts, and service solutions while building strong, lasting relationships with equipment owners and operators. This is an excellent opportunity for someone with strong sales orientation, industry knowledge, and a passion for delivering exceptional customer support.

Work Location: Anchorage, AK.
Salary: $75,000 annually plus commission, with a first-year earnings guarantee of $100,000 (base salary guaranteed commission).
Work arrangement: Fixed on site – working 5 days per week from the office or on the road.
This role requires frequent travel within your assigned territory.

What You'll Do

• Grow parts and service revenue across your assigned territory by supporting existing customers and developing new business opportunities.
• Follow the full company sales process with a strong focus on meeting sales targets.
• Develop annual territory sales plans and complete related activities within required timelines.
• Build and maintain long-term professional relationships with customers, suppliers, and branch personnel.
• Gather business intelligence such as machine population, competitor information, buying patterns, maintenance needs, and conversion opportunities, and enter details into CRM systems.
• Conduct customer visits, including follow-up visits for newly delivered machines within four weeks.
• Promote Parts and Service programs in coordination with the respective managers.
• Prepare and maintain documentation including call reports, quotations, and customer contact records.
• Participate in branch meetings, customer JoiFul meetings, and represent SMS Equipment in relevant industry associations.
• Troubleshoot technical issues and develop customer-focused solutions as a value-added partner.
• Support product improvement by providing field feedback and recommendations.
• Assist with on-site inventory management to ensure product availability.

What You Bring

The ideal candidate will bring industry experience within the construction, mining, or heavy equipment sector along with proven sales experience supporting parts, service, and product‑related solutions. Additional qualifications include:

• Technical knowledge of heavy equipment, including parts, components, and machine applications.
• Experience working with large equipment and familiarity with OEM and aftermarket product offerings
• Strong customer service and relationship‑building abilities with both customers and manufacturers
• Ability to solve technical problems and provide customer‑focused product support solutions
• Proficiency with computer systems and CRM tools; strong accuracy in documentation and reporting
• Excellent communication skills and sound judgment, initiative, and dependability in a fast‑paced environment
• Ambition and willingness to proactively learn new technologies, product knowledge, and best practices
• Valid driver’s license and ability to travel within assigned territory

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks. 

Pre-Employment Requirements

 Candidates may be required to complete:

• Pre employment medical questionnaire
• Drug and Alcohol test
• 5-year commercial drivers abstract
• Credit and Criminal Record Check

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across North America. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages and a comprehensive group benefits plan.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Salary : $75,000 - $100,000