Front Desk / Customer Service Coordinator

Front Desk / Customer Service Coordinator

SMK Auto Inc. — Bethlehem, PA
Part-time or Full-time | Day shift | Auto Body Shop

SMK Auto Inc. is looking for a friendly, organized, and dependable Front Desk / Customer Service Coordinator to help with phone calls, scheduling, customer communication, and basic office support.

We are a local auto body shop in Bethlehem, PA that handles collision repair, paint damage, body damage, rust repair, insurance claim work, and customer-pay repairs. We are looking for someone who can help keep the shop organized and make the customer experience smooth from the first phone call through pickup.

This is a great role for someone who is personable, detail-oriented, and comfortable talking with customers on the phone. Auto body or automotive experience is helpful but not required. We are willing to train the right person.

Responsibilities

• Answer incoming phone calls in a friendly and professional manner
• Schedule customer appointments, estimates, drop-offs, and pickups
• Maintain a simple shop calendar and help keep jobs organized
• Greet customers and collect basic information about their vehicle and repair needs
• Communicate updates to customers about scheduling, parts, repair status, and pickup timing
• Help coordinate communication between customers, technicians, insurance companies, and vendors
• Take clear messages and follow up when needed
• Keep customer information, job notes, and paperwork organized
• Assist with basic administrative tasks such as filing, scanning, data entry, and invoices
• Help make sure customers feel taken care of and informed

Ideal Candidate

• Friendly, patient, and professional on the phone
• Organized and good at keeping track of details
• Comfortable using a phone, calendar, text/email, and basic computer tools
• Able to communicate clearly with customers
• Dependable and punctual
• Calm under pressure when customers are stressed about vehicle damage or insurance issues
• Automotive, body shop, receptionist, scheduling, or customer service experience is a plus
• Insurance claim or repair estimate experience is a plus but not required

Pay

Pay is based on experience.

Expected range: $16–$20 per hour

Higher pay may be available for someone with prior auto body shop, collision repair office, insurance claim, estimating, or automotive service experience.

Schedule

We are open to either part-time or full-time depending on the right candidate.

Possible schedule options:

• Monday through Friday
• Day shift
• No nights
• No weekends expected unless discussed in advance

Location

SMK Auto Inc.
Bethlehem, PA

To Apply

Please apply with your work history and a short note about your customer service, office, scheduling, or automotive experience.

Pay: $16.00 - $20.00 per hour

Work Location: In person

Salary : $16 - $20