Account Manager - Amazon Intelligence

The Short Version

SmartScout is the intelligence platform for the Amazon marketplace. Brands, agencies, sellers, and service providers use us to understand what’s actually happening on Amazon — who’s winning, where the opportunities are, and what the data says before they make their next move. Several publicly traded companies use SmartScout as core infrastructure.

Our enterprise customer base is growing and we’re adding to the account management team. We need someone who can own post-sale relationships — onboarding, adoption, renewals, and expansion — so our customers get the full value of the platform and stick around for years. You’ll report to a senior Account Manager who’s already built the playbook, and your job is to run it well and make it better.

What This Role Actually Is

When a deal closes, you take ownership. You’ll run onboarding, make sure teams are actually using the product, keep an eye on renewal timelines, and spot the moments where a 5-seat account should be a 25-seat account.

This isn’t a support ticket queue. You’re managing relationships with people who run Amazon operations at serious companies. They expect you to know the platform well enough to show them workflows they haven’t tried, and to understand their business well enough to know when something’s off before they tell you.

You’ll work under a senior Account Manager who’s established the systems and processes. Your job is to take ownership of a book of accounts and execute — run the QBRs, manage the handoffs with sales, keep a pulse on account health, and flag what’s working and what isn’t.

Day-to-Day

• Own the full post-sale relationship for your assigned accounts - QBRs, onboardings, trainings, and strategy calls are yours to run
• Contribute to community group messaging channels where all customers can ask questions - you’re not just responsible for your book, you’re part of the broader customer experience
• Run structured onboarding: kickoff calls, success criteria, training sessions tailored to each team’s use case
• Monitor account health - usage patterns, stakeholder engagement, renewal risk - and act before problems become churn
• Lead quarterly business reviews that tie SmartScout usage back to customer outcomes, not just feature walkthroughs
• Identify and execute expansion opportunities: additional seats, API access, Data Lake connections
• Become a product expert who can train customers on new features and help them get more out of what they’re already paying for
• Coordinate with sales on handoffs and with leadership on customer feedback that shapes the product roadmap

What We’re Looking For

You don’t need to check every box. But here’s the profile that fits:

• 2–4 years in account management, customer success, or a client-facing role at a SaaS or data company
• You’re naturally organized — you can manage 30 accounts without letting any go dark
• You’re comfortable having commercial conversations (renewals, pricing, expansion) not just support calls
• You notice when something’s off in an account before the customer raises their hand
• Amazon ecosystem experience is a plus but not required — you’ll learn the space quickly if you’re curious
• You’ve worked with HubSpot or a similar CRM and understand why clean data matters
• You genuinely like helping people get value from a product, not just managing a renewal calendar

Comp & Growth

Base Salary

$60–$80K depending on experience

OTE

$105–$130K — commission-based, grows as your book of accounts grows

Role

Reports to senior AM

You’ll have a senior AM above you who knows the product and the customers, a sales team that runs a structured handoff process, and a customer base that’s already getting value from the platform. The opportunity is to take a real book of business, make those customers successful, and grow with the team.

Why SmartScout

• You’re not inheriting a broken book — these are customers who chose SmartScout and are getting value
• The product has real stickiness once people adopt it — your job is to accelerate that adoption
• Multiple publicly traded companies rely on us — the caliber of accounts is high
• Small team where your work is visible and your impact is obvious from day one

How to Apply

Tell us about a time you turned around a struggling account or grew a relationship in a way you’re proud of. We care more about how you think through customer problems than where your resume says you’ve worked.

Pay: $100,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave

Work Location: Hybrid remote in Logan, UT 84321

Salary : $60,000 - $80,000