What are the responsibilities and job description for the Product Support Specialist position at Smartly Technologies?
Product Support Specialist at Smartly Technologies
Location: Missouri — 100% Remote
Job Type: Full Time
Salary: $66,000 - $75,000 per year
About The Opportunity
Smartly Technologies is adding a Product Support Specialist to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. The Product Support Specialist will diagnose and resolve application, system, or product-support issues. The opening is full time, fully remote, and open to candidates based in Missouri.
What You'll Work On
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
Location: Missouri — 100% Remote
Job Type: Full Time
Salary: $66,000 - $75,000 per year
About The Opportunity
Smartly Technologies is adding a Product Support Specialist to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. The Product Support Specialist will diagnose and resolve application, system, or product-support issues. The opening is full time, fully remote, and open to candidates based in Missouri.
What You'll Work On
- Receive and triage technical requests or incidents and gather the information needed to reproduce the issue in the Product Support Specialist role at Smartly Technologies.
- Troubleshoot application behavior, access problems, configuration issues, data errors, or user-reported failures as part of the Product Support Specialist role at Smartly Technologies.
- Document troubleshooting steps, findings, fixes, workarounds, and unresolved questions in the support system across managed IT and technical delivery in this Product Support Specialist position.
- Resolve issues within assigned access and authority and escalate defects or infrastructure problems with complete diagnostic information for the Smartly Technologies team as part of Product Support Specialist work.
- Assist users with approved configuration, onboarding, account setup, or product-use questions while supporting managed IT and technical delivery in the Product Support Specialist role at Smartly Technologies.
- Monitor recurring issues and share patterns that may indicate a product, process, or knowledge-base improvement as part of day-to-day Product Support Specialist responsibilities at Smartly Technologies.
- Strong troubleshooting, written communication, documentation, and customer-support skills for the Product Support Specialist opening at Smartly Technologies.
- Comfort working with ticketing systems, web applications, logs, configuration tools, APIs, or databases.
- Ability to reproduce issues methodically and distinguish user, configuration, data, and product problems.
- Clear communication with technical and non-technical users.
- Good judgment about escalation and access-control boundaries.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: 100% Remote — Missouri
- Experience level: Associate
- Base salary: $66,000 - $75,000 per year
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
Salary : $66,000 - $75,000