Demo

Service Desk Analyst

SmartIMS Inc.
Nashville, TN Contractor
POSTED ON 4/21/2026
AVAILABLE BEFORE 5/21/2026

**** Onsite Role **** 

  • IT Call Center Experience preferred
    • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting
    - Server Print Queue, and local Queues
  • Active Directory Management
    • Able to navigate Different OUs
    • Able to look up attributes
    • Able to reset password and unlock accounts.
  • iOS Management, Support, and Deployment
    • Setting up new phones/Ipads
    • Resetting iTunes accounts
    • Resetting network settings
    • Backup/Restore device data
  • Video Conferencing
    • Cisco WebEx
    • MS Teams
    • Cisco Presence video solutions
  • Network troubleshooting
    • Internal vs external
    • VPN
    • LTE
    • Wifi
  • Application Troubleshooting
    • Account permission
    • Compatibility settings
    • Browser vs installed
  • Remote support
    • MSRA
    • RDP
    • TEAMs
    • Webex
  • Hardware Deployment
  • ServiceNow
    • Ticket management
    • Ticket assignment

Hourly Wage Estimation for Service Desk Analyst in Nashville, TN
$25.00 to $31.00
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