IT Service Desk Analyst

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Job ID: 65469

Position: Service Desk Personnel

Location: Onsite - 312 Rosa Parks Avenue, Suite 15 Nashville, Tennessee 37243

Duration: 12 Months

Client: State of TN - DOT

Description:

Must be able to lift at least 50 pounds.

IT Call Center Experience Preferred

• Able to handle call volume of up to 30 calls per day.
  
  

People/Customer Service Skills Required

Printer Administration and Troubleshooting

• Server Print Queue, and local Queues
  
  

Active Directory Management

• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.
  
  

iOS Management, Support, and Deployment

• Setting up new phones/Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data
  
  

Video Conferencing

• Cisco WebEx
• MS Teams
• Cisco Presence video solutions
  
  

Network troubleshooting

• Internal vs external
• VPN
• LTE
• Wifi
  
  

Application Troubleshooting

• Account permission
• Compatibility settings
• Browser vs installed
  
  

Remote support

• MSRA
• RDP
• TEAMs
• Webex
  
  

Hardware Deployment

ServiceNow

• Ticket management
• Ticket assignment