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Job ID: 65469
Position: Service Desk Personnel
Location: Onsite - 312 Rosa Parks Avenue, Suite 15 Nashville, Tennessee 37243
Duration: 12 Months
Client: State of TN - DOT
Description:
Must be able to lift at least 50 pounds.
IT Call Center Experience Preferred
Printer Administration and Troubleshooting
ServiceNow
Job ID: 65469
Position: Service Desk Personnel
Location: Onsite - 312 Rosa Parks Avenue, Suite 15 Nashville, Tennessee 37243
Duration: 12 Months
Client: State of TN - DOT
Description:
Must be able to lift at least 50 pounds.
IT Call Center Experience Preferred
- Able to handle call volume of up to 30 calls per day.
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
- Internal vs external
- VPN
- LTE
- Wifi
- Account permission
- Compatibility settings
- Browser vs installed
- MSRA
- RDP
- TEAMs
- Webex
ServiceNow
- Ticket management
- Ticket assignment