What are the responsibilities and job description for the IT Support Technician position at SmartIMS Inc.?
**** Onsite Role ****
The Service Desk is recruiting for an IT System Support Specialist whose primary duties will be to receive, review, track, troubleshoot, and resolve trouble reports related to system/application
Required Skills
- Strong customer service skills
- Knowledge of Active Directory or other identity management system
- Experience with troubleshooting Windows systems
- Good verbal and writing skills for customer interaction and documentation
- Good problem isolation skills, and a broad general knowledge of IT systems
- The ability to shift topics rapidly · Working knowledge of Jira for the placing and tracking of calls.
- A working knowledge of the of M365 on a public sector lever is desirable
- Be familiar with concepts of enterprise level applications
- Familiarity with WAN architecture at a higher level