IT Support Technician

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• Onsite Role ****
  
  

The Service Desk is recruiting for an IT System Support Specialist whose primary duties will be to receive, review, track, troubleshoot, and resolve trouble reports related to system/application

Required Skills

• Strong customer service skills
• Knowledge of Active Directory or other identity management system
• Experience with troubleshooting Windows systems
• Good verbal and writing skills for customer interaction and documentation
• Good problem isolation skills, and a broad general knowledge of IT systems
• The ability to shift topics rapidly
• Working knowledge of Jira for the placing and tracking of calls.
• A working knowledge of the of M365 on a public sector lever is desirable
• Be familiar with concepts of enterprise level applications
• Familiarity with WAN architecture at a higher level