What are the responsibilities and job description for the Warehouse Supervisor - TX position at SMART Supply Chain Inc?
Warehouse Supervisor – Bilingual Mandarin
Location: Texas
Department: Operations / Warehousing
Reports To: Director of Operations
About Us
Headquartered in the dynamic city of Houston, Texas, Smart Supply Chain is a premier freight forwarding company with a truly global footprint. Backed by a powerful network of over 200 international agents, we deliver seamless, reliable, and innovative logistics solutions across the globe.
What sets us apart is our unwavering commitment to innovation, sustainable growth, and building long-term partnerships. We don't just move freight—we move businesses forward by redefining what excellence in supply chain management looks like.
Salary
$23.00/Hr
About the Role
We're looking for a hands-on, systems-savvy Warehouse Supervisor to lead the day-to-day operations of our fast-paced warehouse facility. This isn’t a clipboard-and-office role — we need someone who thrives on the floor, drives productivity through leadership, and brings a deep understanding of freight, inventory control, and shipment integrity. Bi-lingual English and Chinese is required.
You’ll be responsible for managing inbound/outbound freight (FCL/LCL), optimizing storage layout, enforcing process discipline, and leading a team of warehouse associates to execute flawlessly in a deadline-driven environment.
Description
Operational Leadership
- Oversee all daily warehouse activities including receiving, staging, put-away, picking, packing, labeling, and shipping.
- Ensure accurate and timely handling of ocean containers, pallets, LCL cargo, and air freight.
- Monitor real-time inventory flow using WMS or ERP systems (e.g., NetSuite, SAP, or equivalent).
- Direct loading/unloading of trucks and containers to maximize space and prevent damage.
Process & Compliance
- Implement and enforce SOPs for freight handling, barcode scanning, cross-docking, and quality checks.
- Ensure strict compliance with OSHA, DOT, IATA, and any regulatory standards applicable to bonded or export cargo.
- Coordinate regularly with customer service, freight forwarding, and transportation teams to ensure operational alignment.
Performance Management
- Lead, train, and supervise warehouse team members (5–20 employees).
- Define daily workloads and KPIs (on-time departure, inventory accuracy, shrinkage, picking errors).
- Identify and recommend layout or workflow changes to boost throughput.
- Track equipment usage, initiate preventive maintenance, and manage supply inventory.
Technology & Tools
- Utilize RF scanning systems, WMS software, and digital shipment tracking tools.
- Generate performance and exception reports to spot trends and prevent recurrence of delays or errors.
Cross-Team Coordination
- Serve as the point of contact for freight forwarders, carriers, customs brokers, and vendors during loading schedules or cargo discrepancies.
- Troubleshoot shipment delays, container mismatches, or damage claims in real-time with urgency and documentation.
Experience & Skills
- 5 years of warehouse experience, with 2 years in a leadership or supervisory role in FBA E-commerce industry.
- Proficiency in speaking and writing Chinese is required to coordinate with international vendors and clients. You will also be coordinating with our team in China
- Strong understanding of international freight (especially ocean/LCL/FCL cargo) and how warehouses integrate into global supply chains.
- Proven success improving warehouse KPIs: accuracy, order cycle time, and labor efficiency.
- Ability to read and interpret BOLs, packing lists, and export documents.
- Proficient in WMS, inventory platforms, and Excel.
- Forklift certification a plus; must be willing to assist with physical tasks as needed.
Education & Certifications
- Associate or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred (not required but a plus).
- OSHA training/certification is highly desirable.
- Additional training in inventory management systems (WMS), Lean Six Sigma, or continuous improvement methodologies is a strong advantage.
What We Offer
- Competitive base salary
- PTO, SICK, & Holiday
- Ongoing training and career development opportunities.
Job Type: Full-time
Pay: $23.00 per hour
Benefits:
- Paid time off
Experience:
- FBA E-commerce industry: 1 year (Preferred)
Language:
- Mandarin (Required)
Work Location: In person
Salary : $23