What are the responsibilities and job description for the End User Support Technician position at Smart IT Frame LLC?
Role: End User Support Technician
Location: Athens, GA - Onsite
Type: Contract
About Smart IT Frame:
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
Top Required Skills:
- Strong understanding of desktop/laptop/mobile device support principles and practices
- Excellent communication skills
- Flexibility to support users in office as well as Factory floor where applicable
Responsibilities:
- The Technical support role is pivotal in ensuring seamless end user support within our organization. With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service. The position is based in the office, with no travel requirements, and operates during day shifts.
- Client facing role - requires good communication skill and excellent Customer Support attitude.
- Manage inventory of desktop hardware and software, ensuring availability and proper functioning.