What are the responsibilities and job description for the Desktop Support / IT Systems Analyst - End User Services - Lawrenceville - Onsite position at Motion Recruitment?
Technical Support / IT Systems Analyst III / Contract / Onsite / Lawrenceville, GA
A large, established organization in Lawrenceville, GA is seeking an IT Systems Analyst III for a 12 month onsite contract. This role is ideal for a hands-on IT professional with a background in desktop support, hardware deployment, and end-user service delivery. You’ll be part of a collaborative technology team focused on upgrading and modernizing workstations and mobile systems across the enterprise.
If you enjoy solving problems, supporting people, and improving systems, this role offers the perfect blend of technical challenge and user-facing interaction. You’ll join a project team responsible for removing obsolete hardware and deploying new laptops and monitors to internal staff—playing a key role in a large-scale modernization effort. This is an excellent opportunity to strengthen your expertise in Windows 10/11, Microsoft 365, and ITIL-based service delivery while contributing to a high-visibility enterprise initiative.
Contract Duration: 12 Months
Required Skills & Experience
Tech Breakdown
A large, established organization in Lawrenceville, GA is seeking an IT Systems Analyst III for a 12 month onsite contract. This role is ideal for a hands-on IT professional with a background in desktop support, hardware deployment, and end-user service delivery. You’ll be part of a collaborative technology team focused on upgrading and modernizing workstations and mobile systems across the enterprise.
If you enjoy solving problems, supporting people, and improving systems, this role offers the perfect blend of technical challenge and user-facing interaction. You’ll join a project team responsible for removing obsolete hardware and deploying new laptops and monitors to internal staff—playing a key role in a large-scale modernization effort. This is an excellent opportunity to strengthen your expertise in Windows 10/11, Microsoft 365, and ITIL-based service delivery while contributing to a high-visibility enterprise initiative.
Contract Duration: 12 Months
Required Skills & Experience
- 3 years of experience in Desktop Support or hardware deployment/configuration
- 3 years of troubleshooting and supporting Windows 10/11 environments
- 3 years of experience with Microsoft 365 Apps for Business deployments
- 2 years of deskside or customer-facing IT support experience
- Bachelor’s degree in Information Technology or equivalent professional experience
- Strong communication skills and a customer-service mindset
- Proven reliability, consistency, and follow-through in job performance
- CompTIA A certification
- ITIL v4 certification or equivalent knowledge of ITIL service management principles
- Microsoft MD-102 (Endpoint Administrator) certification
- Experience with enterprise-scale device refresh or deployment projects
- Strong critical thinking, organization, and documentation skills
Tech Breakdown
- 50% Hardware and Device Deployment
- 30% Software Configuration and Troubleshooting
- 20% Customer Support and Escalation Management
- 80% Hands-on technical support and workstation setup
- 15% Coordination and communication with project and end-user teams
- 5% Reporting, documentation, and inventory tracking