What are the responsibilities and job description for the Infrastructure Program Director position at Smart Folks Inc.?
Job Description
The Infrastructure Program Director is responsible for leading large-scale infrastructure programs across the organization, ensuring alignment with business strategy, operational excellence, and delivery of high-quality IT infrastructure services. This role oversees multiple projects spanning data centers, cloud transformation, networks, security, and enterprise platforms.
Key Responsibilities
- Lead the planning, execution, and delivery of complex infrastructure programs across multiple domains (cloud, network, compute, storage, workplace, etc.)
- Manage program scope, timelines, budgets, and risks to ensure successful outcomes
- Establish and enforce governance frameworks, program management standards, and best practices
- Drive program reporting, executive communication, and stakeholder alignment
- Define and execute infrastructure strategy aligned with organizational goals
- Lead digital transformation initiatives such as cloud migration, hybrid cloud adoption, and infrastructure modernization
- Identify opportunities for automation, cost optimization, and service improvement
- Act as the primary liaison between IT, business units, vendors, and senior leadership
- Build strong relationships with executives and influence decision-making
- Present regular updates on program status, risks, and achievements
- Own and manage large program budgets (CapEx and OpEx)
- Ensure cost efficiency and ROI realization across infrastructure investments
- Track financial performance and optimizing resource allocation
- Identify risks, dependencies, and mitigation strategies
- Ensure adherence to regulatory, security, and compliance standards
- Drive business continuity and disaster recovery preparedness
- Manage strategic vendor relationships and contracts
- Oversee outsourcing partners and service providers
- Ensure SLAs and KPIs are met
- Lead cross-functional teams of program managers, project managers, and technical leads
- Foster a culture of collaboration, accountability, and high performance
Required Skills
- PMP (Project Management Professional)
- Data centers and hybrid infrastructure
- ITIL or similar frameworks
- Knowledge on Cloud platforms (AWS, Azure, Google Cloud Platform)
Preferred Skills
- Exposure to hybrid cloud environments
- Vendor management expertise
- Experience in Infrastructure reliability and performance improvements