Storage Services Lead

Job Summary

We are seeking a skilled and proactive Storage Services Lead is responsible for designing, managing, and optimizing enterprise storage and backup/recovery solutions. This role ensures high availability, performance, and data protection across mission-critical systems, with strong expertise in Pure Storage, Dell EMC Isilon, SAN, NAS and healthcare platforms like EPIC. The role also leads operational teams, drives strategy, and ensures compliance with data management standards.

Key Responsibilities

• Administer and manage Pure Storage (Flash Array, Flash Blade) Dell EMC Isilon (Power Scale) and EPIC.
• Perform provisioning, LUN masking, zoning, and capacity planning. 
• Lead complex troubleshooting and root cause analysis for Pure, Isilon clusters
• Monitor storage performance and optimize latency, IOPS, and throughput.
• Manage NFS, SMB, and file/block storage protocols.
• Ensure compliance, security, and high availability of NAS infrastructure.
• Manage data migration, upgrades, and integration with enterprise applications
• Handle multi-protocol environments (NFS, SMB, iSCSI, FC)
• Understanding of RAID, Snapshots, Replication SAN/NAS architecture
• LUN provisioning, host mapping, volume management
• Storage tiering and thin provisioning.
• Snapshot lifecycle management.
• Configuring Alerting’s and troubleshooting on P1/P2 Issues.
• Protocols: FC, iSCSI, NFS, SMB/CIFS
• Provide 24x7 support for global customers. 
• Act as escalation point for critical incidents (P1 issues). 
• Work closely with onsite teams for coordinated delivery.
• Configure Pure Active Cluster / Replication, Isilon Sync IQ replication.
• Perform Storage device configuration functions such as drive configuration including RAID levels, caching, drive types, limits and storage pools, configuration of SAN switch ports, to comply with provisioning requests.
• Assisting Customer with cost-benefit analysis and business case development
• Installation, configuration, and support of local and remote data replication and/or mirroring between storage devices and work orders.
• Develop and maintain policies for automated data movement across storage tiers based on business-defined rules and data aging thresholds
• Design, implement, and maintain any Software scripts and operational processes required to support data replication, snapshots, and/or mirroring techniques in compliance with Customer standards
• Deploy AIOps platforms to aggregate and analyze telemetry data from storage systems, applications, and workloads
• Update any required CMDB information, Incident information and Change information in compliance with the corresponding ITIL processes
• Provide Storage Support Services - including services for all Disk Storage subsystems (such as SAN attached, NAS, unified storage, iSCSI, CAS, flash storage, block storage, object storage, Cloud storage, Data Lakes), automatic and manual tape, virtual tape, optical disk, storage virtualization technologies and other storage Software support at all Customer Facilities

Required Skills

• Strong hands-on expertise in Pure Storage, Dell EMC Isilon / Powe Scale
• Deep knowledge of backup/recovery technologies (Cohiesity, NetBackup, Azure native Backup Tools, etc.)
• Experience supporting EPIC healthcare environments
• Strong understanding of SAN/NAS storage architecture, Data replication, snapshots, deduplication, and tiering and Disaster recovery and high availability solutions.
• Well Versed in ITL Process (Incident, Problem, Change management)
• Develop automation using (Python / Shell / PowerShell) using APIs Pure Storage REST APIs/ Isilon One FS APIs
• Diagnose backup failures, performance bottlenecks, and node issues.
• Perform root-cause analysis and remediation

Preferred Skills

• Ability to maintain calm and lead/ direct teams during crises/ disaster- like situations
• Knowledge of cloud storage (AWS, Azure) is a plus
• Scripting/automation skills (PowerShell, Python) preferred
• Ability to work with technical experts across varied technologies and promote teamwork