What are the responsibilities and job description for the Software Engineer, Product Development position at Smart Data Solutions LLC?
Software Engineer, Product Development
Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Software Engineer, Product Development to join our team!
What you’ll be doing?
Analysis & Resolution
- Manages clearinghouse customer accounts to ensure processes are working as expected and identify potential problems.
- Understands and follows Smart Data Solutions’ (SDS) workflow and associated technical systems.
- Understands and follows all assigned customer workflows including import and export processes.
- Interprets customer business processes, analyzes problems and recommends programmable solutions.
- Applies analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.
Communication
- Communicates to customers (via emails and phone calls) about SDS workflows.
- Communicates to client of any critical production issues that may affect a customer’s production process.
- Communicates to development manager or COO on any critical production issues related to client.
- Adheres to SDS’s courteous and professional, written and verbal, communication standards.
- Consistently high rating on customer satisfaction surveys
- Responds to all customer emails and phone calls promptly and courteously in accordance with SDS communication policy.
Production
- Manages daily production for assigned customers.
- No batches or claims ever delayed or overlooked due to technical issues.
Work Patterns
- Resolves assigned tasks in an efficient and effective manner.
- Works independently with minimal guidance
- Leverages the expertise of other developers in the team on specific modules
- Tracks and bills all applicable support hours. (Billing)
Perform other duties as assigned.
The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
What we’re looking for?
Required skills:
- Proficiency with Java
- Proficiency with Unix-like operating systems
- Proficiency with Windows operating systems
- Knowledge of relational databases
- Oral Communication
- Written Communication
- Math Aptitude
- Organization
- Professionalism
- Reading
- Time Management
- At least a 4-year technical degree (or equivalent)
- 0-5 years similar experience
- Experience with technologies listed in previous section
Reporting and Metrics
This position is responsible for the following metrics:
- Customer Survey Feedback
- Communication Audit
- Service Incidents from not following SDS procedures
- Number of tickets closed
- Number of tickets currently open
- Number of SLA violations
- BaseCamp to-do's completed
Location: This role is located in our Plano, TX office. This is a hybrid role with 3 days in-office requirements.
Why this is the company for you?
Top Benefits & Perks:
- A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
- A professional development and growth-oriented workplace
- Generous benefits including, health insurance, short-term, and long-term disability
- 401(k) with a company match to provide a better future in your retirement years
- A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day
Who is Smart Data Solutions?
Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations.
Smart Data Solutions is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
