Software Engineer, Product Development

Overview

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clientsincluding multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partnersSDS streamlines complex front, middle, and back-office operations. SDS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Responsibilities

• Analysis & Resolution: Manages clearinghouse customer accounts to ensure processes are working as expected and identify potential problems. Understands and follows SDS workflow and associated technical systems. Understands and follows all assigned customer workflows including import and export processes. Interprets customer business processes, analyzes problems and recommends programmable solutions. Applies analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.
• Communication: Communicates with customers about SDS workflows (via email and phone). Communicates critical production issues to clients and to the development manager or COO. Adheres to SDS communication standards. Maintains consistently high customer satisfaction and responds promptly to inquiries in accordance with SDS policy.
• Production: Manages daily production for assigned customers. Ensures no batches or claims are delayed or overlooked due to technical issues.
• Work Patterns: Resolves assigned tasks efficiently, works independently with minimal guidance, leverages team expertise on specific modules, and tracks/bills applicable support hours.
  
  

Qualifications

• Proficiency with Java
• Proficiency with Unix-like operating systems
• Proficiency with Windows operating systems
• Knowledge of relational databases
• Oral and Written Communication
• Math Aptitude, Organization, Professionalism, Reading, Time Management
• At least a 4-year technical degree (or equivalent)
• 0-5 years similar experience
• Experience with technologies listed in the previous section
  
  

Reporting and Metrics

• Customer Survey Feedback
• Communication Audit
• Service Incidents from not following SDS procedures
• Number of tickets closed
• Number of tickets currently open
• Number of SLA violations
• BaseCamp to-do's completed
  
  

Location

This role is located in our Plano, TX office. This is a hybrid role with 3 days in-office requirements.

Why this is the company for you

Top Benefits & Perks

• A company culture that is authentic, innovative, and collaborative. Our most powerful strength is our people, and we build impactful solutions for our customers their success is our success.
• A professional development and growth-oriented workplace
• Generous benefits including health insurance, short-term and long-term disability
• 401(k) with company match
• A flexible environment with a competitive paid time off package, including vacation, holidays, a give-back day, and a floating day
  
  

Seniority level

• Entry level
  
  

Employment type

• Full-time
  
  

Job function

• Engineering and Information Technology
  
  

Industries

• IT Services and IT Consulting
  
  

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