What are the responsibilities and job description for the Service Advisor position at Sloane Automotive?
Sloane Toyota of Glenside is currently looking to add a Service Advisor, with at least two years experience in a dealership setting, to our team! We offer a very strong, performance based pay plan that will reward the ideal candidate accordingly. Our service department offers highly skilled factory trained technicians, a large, well established customer base, and is a great place to advance your career .
Sloane Toyota Glenside is family owned and has been in business in the Glenside community for over thirty years. Located minutes from the turnpike, rt 309, and Northeast Philadelphia, Sloane Toyota of Glenside has been a successful Toyota dealer that has built and maintained customer relationships throughout many years.
All interviews will be confidential.
Service Advisor Requirements:
- Reynolds experience is preferred but not required.
- Service Advisor experience a MUST
- Positive attitude
- Excellent oral and written communication abilities
- Process and detail oriented with developed organizational skills
- Confident in ability to work under pressure and prioritize
- CSI focused
- Professional personal appearance
We offer:
- Full uniforms
- Vacation , time off and pay
- Saturday Lunches
- Employee Discounts
- We provide ongoing training and support
- Medical and Dental insurance/401(k) retirement plan
Job Description
- Day to day activities will require applicants to refer to service history, inspect vehicle, and recommend service to clients.
- Essential Role will be helping customers understand the value of maintaining their vehicles and advise customers about necessary service for their general maintenance needs.
- Communicate professionally and clearly about inspection results, then present corrective procedures and prepare work order for needed repairs.
- Prepare repair orders showing time and cost estimates for service
- Accurately describe the customer’s concern to the technician
- Explain the work performed and the repair order charges to the customer
- Promote the sales of services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Administer new and used vehicle warranty repairs in accordance with warranty specifications
- Establish and maintain professional relationships with the customers to encourage repeat and referral business