Receptionist/Cashier

Audi Warrington is seeking a Front Desk Receptionist.

We are looking for a friendly, professional, and efficient receptionist to be the first point of contact for customers; you will play a key role in creating a welcoming environment for everyone who visits our dealership. This role will work closely with both the service and sales teams to create seamless customer experiences that result in increased customer satisfaction. You’ll be responsible for managing customer inquiries, directing calls, scheduling appointments, executing cashiering duties including collecting and processing payments, and assisting with administrative tasks to ensure the daily operations run smoothly. The schedule will be Monday through Saturday with a day off between during the week.

Job Description:

• Greet customers and deliver exceptional Customer Service at all times.
• Responsibilities include receiving payments for Service visits, Part purchases, and Sales deposits.
• Operate our main telephone system to answer incoming calls, determine needs of callers, and forward calls to appropriate personnel or department.
• Assist customers both in person and on the telephone
• Communicate with callers in a professional, friendly and efficient manner
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently
• Accurately putting paperwork in order and filing it in the proper location

Requirements:

• Dealership experience luxury brands a plus
• Reynolds & Reynolds/ Xtime experience a plus
• Saturdays are a mandatory part of the work week schedule
• Customer service experience required
• Automotive experience preferred.
• Must be professional in appearance and demeanor
• Must have exceptional communication skills
• Must be accustomed to dealing with luxury brand clients.
• Strong multi-tasking abilities and a professional demeanor
• Reliable and Punctual
• All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screen.