What are the responsibilities and job description for the Call Center Agent position at Sloane Automotive?
Call Center Customer Service Agents wanted - Great Automotive Industry Career Opportunity!
We are a successful family owned automotive group located in Glenside, PA, looking for dynamic, energetic, career-oriented professionals who are masters of influence and love working on the telephone. You will be working in an Inbound/Outbound call center that schedules appointments for our Service Department. No cold calling!
Our central scheduling office is located within our Sloane Toyota of Glenside location with new, state of the art systems in place. We are minutes form the Willow Grove Mall, rt. 309 and parts of Northeast Philadelphia. *Part-time and Full-time positions available- Saturdays 8AM-4PM (mandatory), Weekday shifts 8AM-6PM.
This position is an excellent entry into the automotive industry or a step for advancement :candidates with a service cashier, receptionist , or appointment scheduler backgrounds are encouraged to apply.
We offer the Call Center Customer Service Agent:
- Competitive Salary
- Great company benefits
- A clearly defined career path designed for personal and professional growth
- The opportunity to work with successful and passionate people in an exciting yet relaxed atmosphere
- This position involves making inbound and outbound calls - No cold calling!
- Growth opportunities
- Paid training & employee discounts
Requirements of the Call Center Customer Service Agent:
- Proven customer service experience (minimum 1 – 3 years)
- Demonstrate excellent phone and verbal communication skills
- Experience with heavy inbound and outbound calls (no cold calling required)
- A highly professional approach and appearance
- MUST speak clearly and have a pleasant phone manner
- A demonstrated dedication to customer service
- The ability to instantly build rapport with clients
- Organization, self-discipline and a quick learner
- Bilingual a plus but not required
- Must be able to work a flexible schedule including Saturdays
- You must be able to pass a background check and drug screening