ASSISTANT RETAIL FLOOR MANAGER

The Assistant Retail Floor Manager will oversee retail floor operations in conjunction with their manager to help lead the retail/hardware team toward the achievement of their goals. Responsibilities include:

Team Leadership

• Provide a positive representation of SLITERS and our core values
• Effectively communicate the mission and plan for the day and/or week using huddles, store meetings, and other communication tools ensuring team member responsibilities are clear
• Lead, manage and hold team members accountable (in partnership with their manager) for performance expectations and manage performance through coaching and training
• Ensure retail floor and operations teams are scheduled to meet the business needs, approve time and time off, control labor costs (staffing levels and overtime)

Customer Service

• Proactively greet customers and assist customers with project solutions using open ended questions; thank customers when finished and when they are leaving the store
• Ensure all phone calls and pages are answered promptly, courteously and effectively
• Handle customer complaints. Work to resolve problems with the customer and have SLITERS best interest taken into consideration
• Learn to / operate paint mixing and all cut stations within the store
• Recommend and lead product and procedural training for the team in conjunction with manager
• Take a lead role in loss prevention and loss prevention training

Store Operations, Inventory and Merchandising

• Ensure a positive, professional and safe work environment for all associates

• Oversee and assist with daily maintenance, orderliness and cleanliness of the sales floor, back and top stock and outdoor merchandise areas; ensure floor “outs” are filled
• Ensure receiving, checking in and stocking of merchandise for the store is accurate and complete
• Identify and communicate merchandising, cost control or sales ideas to their manager
• Oversee all cashiering functions, including training
• Identify and assist with maintenance and repairs of facilities, fixtures and equipment
• Oversee or assist with merchandise resets throughout the store

• Ensure all signage, including routine price updates, is current in the store
• Assist with and assign inventory counts and ensure compliance with SOPs that support inventory accuracy. When inventory issues arise (stock outs / overstocks / adjustments / closeouts), collaborate on resolution
• Ensure forklift operations and receiving is conducted safely and efficiently

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Previous retail management experience preferred. Hardware experience preferred.
• Standing, walking, lifting (up to 50lbs) and climbing.
• Ability to learn/operate a forklift
• General computer skills