What are the responsibilities and job description for the M by Alinea - Floor Manager position at Boyne Resorts?
The Floor Manager is responsible for supporting daily FOH operations, training and developing team members, and collaborating with the General Manager to uphold The Alinea Group (TAG) and Boyne service standards. This role plays a key part in ensuring a seamless guest experience through structured leadership, effective communication, and attention to detail. The Floor Manager also oversees dining room setup and breakdown, enforces SOPs, and monitors both staff morale and performance. Candidates must be willing to work five days a week (40 hours per week). Open availability is preferred.
The Alinea Group has been globally praised for its molecular gastronomy techniques and innovative approach to modernist cuisine, pushing boundaries in a multi-sensory dining experience. It is one of only 13 restaurants in the U.S. to earn the coveted Michelin 3-Star rating. It has also been named the Best Restaurant in the World by Elite Traveler, the Best Restaurant in North America by The World’s 50 Best Restaurants, and the Best Restaurant in the U.S. by Gourmet and Business Insider. Driven by the notion of doing the unexpected, guests can be assured to leave the dining room feeling inspired.
Responsibilities
- Maintain awareness of current-day reservations, including dietary restrictions, Persons of Note (PON), and special instructions
- Lead pre-service meetings with the GM and AGMs to communicate daily updates, guest notes, and menu changes
- Greet and acknowledge all guests, delivering a consistently positive dining experience
- Exhibit full knowledge of all menus, including ingredients and culinary techniques
- Anticipate and address the needs of guests and upper management throughout service
- Work 5 services per week at the discretion of the General Manager
- Uphold and enforce all alcohol serving regulations
- Collaborate with FOH and BOH teams to ensure fluid and precise service
- Ensure setup and breakdown of the dining room adheres to TAG and Boyne brand standards
- Foster a supportive and professional environment by leading through example
- Report maintenance issues to appropriate personnel in a timely manner
- Maintain a thorough understanding of industry trends and practices
- Promote a harmonious work environment through courteous and cooperative behavior
- Perform additional duties as assigned by supervisor/manager
Qualifications
- Prior formalized management training is desirable
- Exemplary organizational and cleaning standards
- Effective multitasking and prioritization skills
- Strong knowledge of dietary restriction protocols
- Ability to train, coach, and develop staff
- Product knowledge with a focus on utilization and optimization
- Clear, inclusive, and professional communication skills
Physical Requirements:
Able to stand for 8 hours per shift
Able to lift, move, or pull up to 35 lbs
Able to climb stairs multiple times per shift
Able to carry a full tray with either hand
All full time seasonal team members can enjoy the following benefits:
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free team member lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly team member events