What are the responsibilities and job description for the Assistant Collection Floor Manager position at COLLECTION BUREAU SERVICES, INC.?
Assistant Collection Floor Manager
Missoula, MT | Full-Time
About Us
Collection Bureau Services, Inc., a family-owned business serving Montana since 1976, is a trusted leader in accounts receivable and debt recovery. We’re committed to ethical, effective collection solutions and exceptional client service.
Position Summary
We’re seeking an experienced Assistant Collection Floor Manager to assist the Collection Floor Manager in overseeing daily operations, ensuring team performance goals are met, and maintaining a productive and positive work environment.
Key Responsibilities
- Support the Collection Floor Manager in overseeing daily operations ensuring targets are met.
- Collaborate with the Collection Floor Manager to develop and implement strategies driving collector performance.
- Supervise and coach collectors to meet goals and maintain compliance (FDCPA, CFPB, company policies).
- Monitor performance metrics, call quality, and adherence to scripts.
- Foster a positive and motivating work environment that promotes teamwork, accountability, and professional growth.
- Provide training, feedback, and handle escalated consumers with professionalism.
- Manage escalated consumers and client concerns professionally and effectively.
Qualifications
- 2–3 years of managerial experience (preferred)
- Collections experience (preferred)
- Supervisory or team lead experience
- Excellent communication and interpersonal skills
What We Offer
- Competitive pay with performance incentives.
- Health, dental, vision, supplemental insurance and HSA/FSA after 30 days
- 401(k) with 4% match after 1 year and Profit sharing after 1 year. New for 2026-the treatment of Student Loan Payments as Elective Deferrals for purposes of matching contributions
- Flexible scheduling (Mon–Fri, no weekends).
- Paid time off, holidays, family & parental leave.
- Supportive, team-oriented culture with professional growth.
Willing to train the right candidate!
Apply Today:
Send your resume and cover letter to confirmation@collectionbureau.biz.