What are the responsibilities and job description for the Customer Service Representative (Bilingual-Spanish)- Start ASAP position at Slingshot ConnectionS?
Location: Santa Cruz, CA
Schedule: Monday - Friday | 8:00am-5:00pm
**COVID vaccination required
- Performs a variety of sales and cashiering activities using print encoding media (PEMs) and/or selling transit tickets, passes, and coupons; operates a cashregister and performs credit card transactions; takes photographs of customers for purposes of creating identification badges; reconciles booth sales
- Provides information to the public regarding transit services, including the location of bus stops, routes, detours, fares, transfers, and policies; responds to questions and explains different fare media to customers, photo identification, lost and found, and bus schedule publication and distribution
- Creates ride reservations for customers in accordance with Americans with Disabilities Act (ADA) guidelines (paratransit eligible customers only) for single and/or multiple trips utilizing paratransit services.; negotiates trip options and times with customers and their service providers; calculates fares, arranges for client call-backs; processes cancellations and no shows; maintains related records and documentation
- Receives and answers public information requests; receives and inputs compliments, complaints, and service improvement suggestions into the customer service database
- Participates in outreach and public relations activities and may represent at special events; may assist with the design and preparation of brochures, informational flyers, written articles, and news releases.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Experience level:
- 1 year
- Under 1 year
Shift:
- Day shift
Weekly day range:
- Weekend availability
Work setting:
- In-person
Ability to commute/relocate:
- Santa Cruz, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Language:
- English AND Spanish (Preferred)
Work Location: In person