Sales Supervisor - Call Center

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

To revolutionize all facets of property insurance, we need to do things differently. Therefore, certain traits are required of Sliders in order to be successful in our fast-paced environment. Being able to contribute innovative solutions (Best Idea Wins!), being able to easily pivot and comfortable with ambiguity, as well as the desire to grow in a Best Places to Work award winning culture are some of the things that make a Slider successful. Does this sound like you?!

What You Will Be Doing

• Monitor individual and team performance, providing ongoing feedback and coaching to continuously improve results.
• Manage agent readiness, performance, and availability.
• Oversee schedules and timesheets, ensuring schedule adherence and accurate time reporting.
• Track calls, monitor abandonment rates, and ensure agent accountability.
• Ensure compliance and accuracy of data entry and policy structure.
• Manage lead assignments and ensure timely follow-up.
• Listen to calls, provide feedback, and conduct quality audits.
• Report on team performance, key metrics, and outcomes.
• Oversee onboarding, training, and development of new and existing staff.
• In partnership with agency leadership, implement new sales strategies and processes.
• Manage the team's technology needs, working cross-functionally to ensure systems are operational and optimized, including phone, chat, SMS, and Salesforce.
• Foster a motivating and supportive team environment.
• Stay informed about market trends, industry developments,
• Perform other duties, as assigned.
  
  

What You Have

Education, Experience, and Licensing:

• High School diploma required.
• 3 years’ experience in a high-volume call center sales environment required.
• 3 years’ experience selling homeowners insurance required.
• Active Florida 2-20 or 20-44 Insurance License required.
• 2 years’ experience in a Team Lead/Supervisor role required.
  
  

Qualifications/Skills And Competencies

• Proven ability to be adaptable and flexible; adjusting to new requirements or unforeseen issues.
• Ability to excel in a fast-paced environment.
• Exceptional organizational and time management skills with the ability to plan and prioritize effectively.
• Excellent interpersonal skills with the ability to professionally interact with team members across departments.
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook. Proven mathematical and analytical skills.
• Desire to live Slide’s Core Values.
  
  

What Slide Offers To You

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.

Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!

2023, 2024 & 2025 BEST PLACE TO WORK - Tampa Bay Business Journal

2024 & 2025 TOP WORKPLACE - Tampa Bay Times (Local) &

2024 TOP WORKPLACE - USA Today (National)