What are the responsibilities and job description for the Call Center Sales Supervisor position at OneTouch Direct?
OneTouch Direct is a premier contact center provider, committed to elevating customer experiences for our partners and clients. We are currently seeking a dynamic Call Center Sales Supervisor to join our team. In this role, you will lead a team of sales representatives, focusing on driving performance and achieving sales targets while maintaining a high level of customer satisfaction.
Key Responsibilities:
- Supervise and manage the sales team, providing guidance and mentorship to maximize their performance.
- Monitor sales metrics and develop strategies to enhance team productivity and achieve sales goals.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Facilitate training sessions to boost the team's product knowledge and sales techniques.
- Handle escalated customer inquiries and resolve any issues that may arise.
- Collaborate with management to refine sales processes and improve overall operational efficiency.
- Bachelor's degree or equivalent experience in related field.
- Minimum of 2 years of call center supervisory experience in a sales environment.
- Demonstrated ability to lead and motivate a high-performing sales team.
- Exceptional communication and interpersonal skills.
- Strong analytical skills with an ability to interpret data and derive insights.
- Ability to work in a fast-paced, results-driven environment.
- Proficient in CRM software and Microsoft Office Suite.
- A management team that cares
- Consistent growth over the past 10 years
- Excellent compensation & benefits package
- High energy work environment
- Family oriented culture
- Referral Bonuses
- Paid time off (PTO)
- 401K
- Health Benefits