Part-Time Customer Service Representative

Customer Service Specialist – E-Commerce & Support (Part-Time)

Location: In-Office | Old Town Scottsdale, AZ

Schedule: Part-Time (20–30 hours/week), In-Person Only

Compensation: $20-$25 per hour

Company: Sleepyhead USA

About Sleepyhead

Sleepyhead is one of the fastest-growing brands in the sleep industry — recently named to the Inc. 5000 list of America’s fastest-growing private companies.

We’re a modern, Scottsdale-based e-commerce brand shaking up the college sleep market with our premium mattress toppers and sleep essentials. Known for our strong brand identity, high-quality products, and loyal community of students, parents, and young adults, we’re expanding into new product lines and channels — and customer support continues to be a core pillar of our success.

As we grow, we’re looking for a part-time Customer Service Specialist who can deliver exceptional support, provide solutions with empathy and clarity, and ensure every Sleepyhead customer has an outstanding experience.

Position Overview

We’re seeking a part-time, in-office Customer Service Specialist to handle inbound customer inquiries, provide top-tier support, and strengthen customer relationships through clear communication and problem-solving.

You’ll respond to customers across email, live chat, SMS, social media, and occasional phone calls — assisting with orders, tracking updates, returns, product questions, and coordination with our warehouse and operations teams.

This role requires flexibility, as occasional weekend shifts and limited holiday coverage may be needed, especially during peak seasons and major promotions (e.g., BFCM and back-to-school).

This is the perfect role for someone who is organized, patient, friendly, and thrives in a fast-paced, growing e-commerce environment.

Key Responsibilities

• Respond to customer inquiries across email, chat, SMS, and social with accurate information and a positive, customer-first approach.
• Manage Shopify orders, tracking updates, customer accounts, refunds, and exchanges according to Sleepyhead policies.
• Coordinate with operations and warehouse teams to resolve fulfillment, shipping, and inventory-related concerns; escalate complex issues when needed.
• Track recurring customer questions and share insights with leadership to improve systems and customer experience.
• Uphold Sleepyhead’s voice and tone across all interactions while meeting response-time and resolution expectations.

Qualifications

• 2 years of customer service experience, ideally in e-commerce or retail.
• Strong written and verbal communication skills; excellent grammar and clarity.
• Experience with Shopify or similar platforms preferred but not required.
• Highly organized, detail-oriented, and able to manage multiple conversations at once.
• Positive, empathetic, and solutions-focused mindset.
• Ability to work some weekends and occasional holidays during peak seasons.
• Comfortable in a fast-paced, high-growth environment.

Why Sleepyhead?

• We’re an Inc. 5000 fastest-growing company with a passionate customer base.
• You’ll play a key role in supporting customers and strengthening brand loyalty.
• Fun, supportive, team-oriented culture in Old Town Scottsdale.
• Employee discounts and opportunities to grow within the company.

Note: Part-time roles are not eligible for full-time benefits such as employer-covered health insurance or 401(k) matching.

Ready to Support and Grow with Sleepyhead?

If you’re an empathetic, organized problem-solver who loves helping people — and you want to be part of a fast-growing e-commerce brand — we’d love to meet you.