Hotel Front Desk Agent

Sleep Inn & Suites is seeking a friendly, professional, and dependable Front Desk Receptionist to join our hospitality team. As the first point of contact for guests, you will play a key role in creating a welcoming experience by providing exceptional customer service, handling guest check-ins and check-outs, answering inquiries, and ensuring a smooth and enjoyable stay for every guest.

Key Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Process guest check-ins and check-outs accurately and efficiently.
• Answer phone calls, emails, and guest inquiries in a timely manner.
• Make, modify, and cancel room reservations using the hotel's property management system.
• Handle guest requests, concerns, and complaints promptly while ensuring guest satisfaction.
• Process payments, maintain accurate cash handling procedures, and balance daily transactions.
• Maintain accurate guest records and update reservation information.
• Coordinate with housekeeping and maintenance departments to ensure room readiness and resolve guest issues.
• Provide guests with information about hotel amenities, local attractions, dining, and transportation.
• Follow hotel policies, safety procedures, and brand standards.
• Assist with administrative tasks, filing, and preparing daily reports as needed.

Qualifications

• High school diploma or equivalent required.
• Previous hotel, hospitality, customer service, or front desk experience preferred but not required.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer skills; experience with hotel property management systems is a plus.
• Ability to multitask and remain organized in a fast-paced environment.
• Professional appearance and positive attitude.
• Flexible schedule, including evenings, weekends, holidays, and overnight shifts if needed.

Physical Requirements

• Ability to stand or sit for extended periods.
• Occasionally lift up to 25 pounds.
• Use computers, telephones, and other office equipment for extended periods.
• Ability to move throughout the hotel as needed.

Job Types: Temporary, Part-time, Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Benefits:

Salary : $15 - $16